Vodacom4me services modification issue

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funkzar

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Hi,

I'm trying to load a data bundle(for 2 days now), but when I click on modifying services I get the following error:

We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-28-300

Anyone else having this issue?
 
funkzar said:
Hi,

I'm trying to load a data bundle(for 2 days now), but when I click on modifying services I get the following error:

We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-28-300

Anyone else having this issue?
Click to expand...

Hi Funkzar

Can you not use the SMS functionality ?

AND

Pm me your number

Regards
VodacomData
 
You can send the letters Mymeg 250,500,1g to the number 100

Regards
VodacomData
 
I get an error stating: "You have not been autorized to use this service"
 
VodacomData said:
You can send the letters Mymeg 250,500,1g to the number 100

Regards
VodacomData
Click to expand...

funkzar said:
Contract

the string was MyGig 3
Click to expand...

MyMeg X to 100 is only for Prepaid. AFAIK you cant send an SMS to load a bundle for Contract.

Maybe your line is suspended? Could explain why you are 'Not Authorized' to do it. I know it would've told you something like 'This service is only available for Prepaid' or something of the sort. I know, i did it once by mistake for a customer.

Have tried calling 155 and asked them to load it for you?
 
the last time I asked 155 to do anything for me I got billed R400 out of bundle which I'm still disputing. The system doesn't report correctly- the bundles don't want to load. I wouldn't be surprised if I get some massive bill in the near future due to VC's systems not working correctly.

Needless to say, I'm getting to the point of doing away with my broadband service alltogether, because switching to another service provider holds the same if not worse pitfalls.

A couple of months ago VC had issues with the usage not showing on *100# and the data bundle service not showing as active on vodacom4me. I called 155 and they advised me that everything is fine and the data bundle is loaded. This eventually seems fixed.

Then just before this data bundle is supposed to exprire on vodacom4me I load a new bundle. That billing month a get charged R400 out of bundle + the bundle I loaded. The guys at 155 couldn't even see the bundle that had expired and say I'm liable for the R400. Try explaining this to them is worse that drawing blood from a rock. Since then I've had no feedback from them...

As a matter of principle, I will destroy this sim, and VC can do whatever they want- but no more money will be taken from me if they don't refund my R400. That's for sure.

@VodacomData, you might want to look into this aswell if you have some time.

Thanks
 
Last edited:
Another place where I've seen "You are not Authorized to use this service" is when a guy tried to load extra bundle on his top-up data contract.

He was trying to load a BB-S bundle, but his Contract was a Top-Up BB-A.
 
funkzar said:
the last time I asked 155 to do anything for me I got billed R400 out of bundle which I'm still disputing. The system doesn't report correctly- the bundles don't want to load. I wouldn't be surprised if I get some massive bill in the near future due to VC's systems not working correctly.

Needless to say, I'm getting to the point of doing away with my broadband service alltogether, because switching to another service provider holds the same if not worse pitfalls.
Click to expand...

PM the number you are trying to load the bundle on to VodacomData and your details so he can check out whats wrong.
 
funkzar said:
I get an error stating: "You have not been autorized to use this service"
Click to expand...

funkzar said:
the last time I asked 155 to do anything for me I got billed R400 out of bundle which I'm still disputing. The system doesn't report correctly- the bundles don't want to load. I wouldn't be surprised if I get some massive bill in the near future due to VC's systems not working correctly.

Needless to say, I'm getting to the point of doing away with my broadband service alltogether, because switching to another service provider holds the same if not worse pitfalls.
Click to expand...

Can i get someone to call you to have the activation done ?

Regards
VodacomData
 
Thanks my 3Gig is activated.

Just an update on the billing issue:

The request I loaded has been closed. I requested them to open it again as my issue hasn't been resolved.

the new request is :S2-YOX21-15OP5
 
I am getting the same error:
We are currently experiencing problems servicing your request.
Please try again later or log your error with our Web team.
Error Code: v4me-24-300​

And when I tried to report the problem with the Contact form, I got:
We are currently experiencing problems servicing your request.
Please try again later or log your error with our Web team.
Error Code: v4me-23​

I just got off the phone with Vodacom. Fourty-five-minutes! That is a record for me. I cannot believe my patience. Must be the getting older that is calming me down... Anyway, they said someone will get back to me in 24 hours.
 
The site never seems to work. Its rubbish. I've been trying to modify my services for over a week at different times and keep getting that error. About time you vodacom web developers fixed it.
 
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