after 10 MB of data transfer my connection freezes

10i

10i

Expert Member
Joined
Jan 10, 2009
Messages
1,049
Reaction score
9
Location
East London
I can surf the internet, but after browsing or downloading to the point of 10 MB, the line goes dead (although I still "appear" to be connected).

Anyone else experiencing this?

I wanted ti download a 11 MB file to update the firmware on my fastlink modem and this proved to be a bit of a problem.
 
I stay "connected" but there's no response and no data transfer...

It's eversince their shut down last week that they are so CRAP you can just as well NOT be connected...

I'm only their "b i a t c h" until 16 Sept then me term with them ends too!

And I'm leaving foreva and I will NEVA EVA return!
 
Just spoke to them an hour ago(083-1555 from a Telkom phone). They are aware of the problem and it's been escalated.etc. They are working on it but have no indication when it will be fixed. What if it's a deliberate measure against over usage. Has anyone experienced this after loading a new Data bundle on a brand new sim card??
Does anyone with a contract experience this or is it only prepaid customers, My contract ended 2 weeks back after 2 years and I've never experienced such.
 
Yes, experienced this THREE times when loading a data bundle onto NEW prepaid SIMs. Funny thing is, found an old SIM, loaded data onto it, and everything ran smoothly. Loaded a second bundle, and then this crap started happening, too. Thought it may be SIM/Number related, so picked up a new starter pack yesterday, loaded a bundle and guess what? 10MB in, and it hangs, and hangs, and hangs... 4 SIMs, all different numbers, all prepaid, and they're fooked. My guess is the bundles with expire, and I'll have lost my money by the time this is sorted out (it happened before a few months ago, but then seemed to rectify itself somehow - could they maybe just do what they did last time?!) - I'm not gonna hold my breath!

Took some peoples' advice, and tried Vodacom again, but the connection is just too unstable for my liking. Too much packet loss, really bursty, and no good for gaming (which is what I use the internet for mostly).

If they're imposing some sort of usage cap, they could at least inform us - what they're doing is just bad business in all aspects. We're paying customers. They're not providing the service we expect them to. Think it's time for ICASA to step in? ;)

Just a thought about it being prepaid and all: I noticed when checking the balances on my SIMs, that they all have free airtime for MTN-to-MTN calls - could this affect it somehow?
 
Is it only MTN? or vodacom too?

I want to download podcasts and stuff and 99% of the files that I want to download are bigger than the 10 MB "cap" I seem to have.

Will try a Vodacom SIM when the rest of my 1 GB data bundle is finished... which might take some time...
 
Solved gents....try now if not I'll post what you should ask the consultant nicely to do.
I feel like I found the cure for AIDS.
 
Why don't you tell us anyway? It might happen to someone else at any time, and then they can find the answer by googling it...
 
Hey, pretty please if someone has the answer please share it with us...
 
u need to buy a new sim card when u load data bundles each time after u load like 3 or 2 on the same sim card they try to block you. SO i buy a 50c sim card each time ;)
 
sorry for the suspense...anyway this worked for me. call them ask them to check if there's anything wrong with your number, they'll ask why tell them your internet connection is messed/unreliable...anyway ask them very nicely to REBOOT the sim card you connect with and then after 15 minutes...voila(watching you tube clips as we speak 60mb and counting). They'll tell you what to do switch off your phone/disconnect 3g modem,take out your sim, reconnect after 15 min .etc.etc
in my case I called them during the day and only surfed at night...I'm on prepaid by the way.
 
they rebooted mine 3 times and i had same problem,so i just did not phone then again,it did work for my friend that used a contract
 
I am having a similiar problem. I live in the North West in a rural area. MTN made HSDPA available a few months ago and I switch from Vodacom to MTN since Vodacom still only offers EDGE. At this moment I am losing a lot of money. I must download files on a regular basis from a server that does not support resume. Almost 80% of my downloads do not complete because of this. And then I must restart the download knowing full well that it probably will not complete also.

I made a snapshot of Netmeter. You can view it here if you want http://mybroadband.co.za/vb/album.php?albumid=503&pictureid=3451

There is certainly a pattern that keeps repeating. I tried phoning them, to no avail. This is making me mad. If they are enforcing some sort of limit on users, why do they offer 2GB bundles?

u need to buy a new sim card when u load data bundles each time after u load like 3 or 2 on the same sim card they try to block you. SO i buy a 50c sim card each time
Click to expand...
Nice idea, but it will only last for a few more months. Then you must give proof of residence etc. just to activate your card. Also, I currently have 1.7GB worth of data on my SIM. What happens to that?

This is actually really SIMPLE!
 
@sjpslabbert:

I feel your pain!!! It's not fair that they're costing us money this way.

Could someone from MTN at least acknowledge the problem and tell us why it's happening and when it will be fixed!? Is it even a problem? Or is it a scheme to generate more income?

It's not fair for MTN to quote a price for bandwidth, but you end up paying much more 'cause you have to download everything n number of times...

Is there a way to report this to ICASA?
 
Could someone from MTN at least acknowledge the problem and tell us why it's happening and when it will be fixed!? Is it even a problem? Or is it a scheme to generate more income?
Click to expand...

O, I phoned them and they do acknowledge that there is a problem, for the last few weeks already :sick: , but the are escalating it. What the hell does that mean.

I tried resetting my SIM 2x and the problem still continues. The interim period (between being able to download) is at times 4 minutes. I use my internet for work and I cannot afford to sit and twiddle my thumbs after 2 minutes of download for 4 minutes at a time.

Easy, MTN said, try another SIM or, can you believe they suggested this, Vodacom. I paid for a 2GB databundle, of which 1.7GB is still left as well as a few Rand. They will not refund me when I switch to another SIM. They must fix this.
 
Perhaps MTN is too busy trying to close the deal with Bharti to be bothered with their customers :sick:
 
well, I am now past 18 MB downloaded for the first time in more than a week, the signal strength is very strong, but I seem to be running at EDGE speed, although it says HSDPA 60% signal.

Will have to see when things change again.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X