SoTrue
Expert Member
MTN - your account was on a collection plan - NOT!!
This message appears on my (son's) online account in MTN Active: "Your Account was on a Collection Plan within the last 3 months. Please consult your MTN representative or phone 808". To me this means that the account is/was in arrears during the last 3 months. THIS IS CERTAINLY NOT THE CASE.
This AnyTime100 account has existed since November 2008, has always been paid by debit order on time. The call centre operator told me that it appears on all the "discount" accounts and by loading it as a default it prevents subscribers from activating or deactivating services.
What nonsense is this? Anyone else have this problem - how can I remove it from my account?
This message appears on my (son's) online account in MTN Active: "Your Account was on a Collection Plan within the last 3 months. Please consult your MTN representative or phone 808". To me this means that the account is/was in arrears during the last 3 months. THIS IS CERTAINLY NOT THE CASE.
This AnyTime100 account has existed since November 2008, has always been paid by debit order on time. The call centre operator told me that it appears on all the "discount" accounts and by loading it as a default it prevents subscribers from activating or deactivating services.
What nonsense is this? Anyone else have this problem - how can I remove it from my account?
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