Who long does it take to get a modem on 24mo contract?

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Sytze

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How long does it take to get a modem on 24mo contract?

We have been waiting now for over a week.

No news. Lodged the application on line, faxed statements through and have heard nothing. Tried to call accounts, but after being greeted about 11 times and holding on for a good 15 min I gave up. I had to go into a meeting and could not wait longer.

Shaun Green, I gave you a call too and left a message. No reply.

How long will this take?

How long did you wait.

Sytze
 
Last edited:
The 3 guys in my office that got ibust:
- two waited 15 days.
- one got it immediately.

Of the first two, the one had to take the modem back cos they forgot to add the serial number to their Database.

Nice. NOT.
 
I signed up via the website at about 4pm on Tuesday, drove through to Auckland Park and picked up the modem, was home and online by 6pm (traffic was bad)
 
I ordered it and the very next day I was able to collect my modem ;) . This was in February.
 
i walked into their offices with nothing, signed up and walked out their office with the modem
 
Tradepage service is very good imo. Also did a walk in, sign, walk out, home and online in an instant.

Sure al of you got your modems from WBS?
 
I got my modem and stuff delivered same day< i think the total turn around was 3.5 hours
 
Send me a private message and I will deliver one today
 
Ordered online Wednesday evening, got call from them on Thursday morning with payment details, etc (which I did that evening), was delivered Friday noon.
 
yeah its only the new guys who have problems because I think they keep selling out of modems
 
slimothy said:
yeah its only the new guys who have problems because I think they keep selling out of modems
Click to expand...

Well they could just tell me what the problem is. I dont think I'm closely as demanding or tough as some of the forumites here, but this beats me. If there is some real problem, then I have the ability to understand.

Are you reading this Shaun?
 
Hi Sytze,

Apologies for your experience thus far.

As I do not have your detail, kindly call me early Monday morning to discuss.

Regards,

Shaun
 
You just got the operations manager to appologise and make a plan at 8:28PM on a Saturday, so I think WBS are definatley not the big bad company people make them out to be.
 
I'm going to have to glue the one leg of my chair back on. Yes I fell off! Agree Slimothy. This is the kind of thing that deserves many brownie points in my books.

Thank you Shaun, I wil definetly make use of the opportunity.

Oh and Timo, it seems you're getting a modem soon.

Jakes, thanks for your offer. I sent you a PM.

Kind regards
 
Use it, don't use it...

Just an observation here (seeing as I also live in the Vodacom 3G forum ;)), v3g (the Vodacom representative for MyBroadband.co.za) asks forumites to private message their contact details in order to call forumites at Vodacom's expense, now that is service with a smile :).
 
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