Still being billed for contract cancelled in May

ginggs

ginggs

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I just found out my father is still being billed for an MTN contract cancelled in May. I called 808 and was told the cancellations department don't work on Sunday. The consultant said he would email them and request that someone call my father back tomorrow, but he told me he couldn't guarantee that they would.

Any of the MTN reps able to help me with this please?
 
MTN sometimes come up with a lot of nonsense, i have been through similar situations
 
ginggs said:
I just found out my father is still being billed for an MTN contract cancelled in May. I called 808 and was told the cancellations department don't work on Sunday. The consultant said he would email them and request that someone call my father back tomorrow, but he told me he couldn't guarantee that they would.

Any of the MTN reps able to help me with this please?
Click to expand...

Hi

PM me the details, Ill get someone to look into it.

Regards
DD
 
Has ICASA's new regulation on this not being enforced yet?
 
Pyro said:
You didn't need to give 3 month notice or anything funny like that?
Click to expand...

Actually you did. One month. ICASA has since told them to stop contracts on expiry. If this has been implemented, I don't know.
 
Hi

Some should have already contacted you to sort this out..... Please confirm?

Regards
DD
 
On September 1, 2009 my father gave notice to end his voice contract.

Yesterday he received a call from someone claiming to be from MTN saying he owes them R300.
They didn't seem to be aware that he had cancelled his contract. They also didn't leave a name or a contact number.

Please could someone from MTN check on the system what's going on?
 
I saw the thread title and reckoned its probably MTN. My wife also cancelled her contract with MTN after a few months of overbilling and they didn't cancel it at the end of the 24 months.
 
Last edited:
ginggs said:
I just found out my father is still being billed for an MTN contract cancelled in May. I called 808 and was told the cancellations department don't work on Sunday. The consultant said he would email them and request that someone call my father back tomorrow, but he told me he couldn't guarantee that they would.

Any of the MTN reps able to help me with this please?
Click to expand...

www.hellopeter.com ... this gets them off their @sses fast enough
 
snakepit said:
sms me the details Ginggs.
Click to expand...
Thanks snakepit, I've already received an email from your guy. It seems there's at least one invoice that was generated after the cancellation date which will be credited. He's sent me a statement of all debits and credits for 2009, I'll go through this with my father.
 
Cloudster said:
www.hellopeter.com ... this gets them off their @sses fast enough
Click to expand...

Yeah, that'll work....

ginggs said:
Thanks snakepit, I've already received an email from your guy. It seems there's at least one invoice that was generated after the cancellation date which will be credited. He's sent me a statement of all debits and credits for 2009, I'll go through this with my father.
Click to expand...

Of course my friend, any time:)
 
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