10111 Police response time for emergency calls reduced

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The police's response time to 10111 emergency calls has reduced to an average of 30 minutes in Gauteng, community safety MEC Khabisi Mosunkutu said on Monday.

"It now takes us 30 minutes on the average to respond to emergencies reported on the 10111 number.

"This is the lowest recorded since April when the number stood at 102 minutes," he said during a report back on service delivery in his first three months in office.

Jabulani in Soweto had shown the biggest improvement in its response time.

Mosunkutu said they would continue working with 20 stations with the slowest reaction time and ensure that they too improved.

With questions surrounding the inability of emergency call centre agents to capture information correctly leading to police arriving late at crimes, Mosunkutu said the agents needed to be trained and kept updated on new systems.

He indicated that while there was an increase in business robberies, there was a decrease in car hijackings and house robberies.

Police must "take criminals out and not miss", he said.

"There will be no anarchy in the province or in the country."

There was also growing concern amongst jewellery owners following a recent spate of robberies at Gauteng malls.

Mosunkutu said thorough investigations must be carried out and concluded, adding that " many of those robbers" have been caught.

Meanwhile, he assured the public their lives were not in danger from those "those who opposed... progress" with regard to the Bus Rapid Transit (BRT) system, nor from unroadworthy buses.

Taxi operators and government were in talks over how the taxi industry would benefit from the project. However, some operators had embarked on a strike and last week two BRT buses were shot at, injuring two.

Mosunkutu said police were working on information that would lead to the arrested of those involved.
 
Lets forget about Shoot to kill and work more on Procedures to convict. Put them in Jail for a long time, Because if you dead, it does not matter, but if your freedom is restricted, then it will matter. Only the god fearing worry about death, and these folk hardly ever take up a gun to commit their crimes.
 
To think they used to average 102 minutes for an EMERGENCY response. That is closing on two hours. That response time was a CRIME against humanity. Amazing there are no repercussions and now they proudly BOAST 30 minutes LoL. These people have no clue. That is Gauteng. What else don't we know? What do other provinces average? 120 minutes? 180 minutes? 250 minutes? FFS, the inmates are running the asylum. I will be showing this article at my upcoming Canadian Refugee Board meeting :D
 
Um, kind of throws a heck of a lot of snot and spit into the face of the minister of saftey and security.

Heck, if I were that minister, I'd be hiding my face in absolute shame, while gathering everyone with anything to do with this system to a central point so that I could fire the blerry lot of them.
 
davemc said:
Um, kind of throws a heck of a lot of snot and spit into the face of the minister of saftey and security.

Heck, if I were that minister, I'd be hiding my face in absolute shame, while gathering everyone with anything to do with this system to a central point so that I could fire the blerry lot of them.
Click to expand...

+11111111111

30 minutes -> PATHETIC.
30 Minutes is enough to get robbed, raped and let the robbers get away.
 
And that is just the 'response' portion. Does it include 15 minutes for them to answer the phone? :D
 
Last edited:
Last time I made use of 10111 response time was 3 minutes.

30 min is probably the average for those not close to a police station or patrol.
 
Aqua_lung said:
Last time I made use of 10111 response time was 3 minutes.

30 min is probably the average for those not close to a police station or patrol.
Click to expand...

How would it be an average for Gauteng if it only included people far from a police station?
 
Must be due to the reason that they " government" haven't been changing street names for a while so the coppers can now finally find their way around town and so. :D
Or they went to tech-savvy-ville and got some GPS' for navigation :confused:
 
Last month the Star ran a front page story about a family held up in their house. The daughter went undetected by the intruders so she set her phone to silent and sent her friend an SMS pleading for help. The friend called the cops and gave them the girl's number. The SAPS took down the number incorrectly and so right there at step 1, communication was lost.

After the robbers left, the father got in his car and chased them. He called the cops and began to relay information on the getaway car's whereabouts but unfortunately none of this did any good as once again the person on the other end of the phone could not assimilate the information. Needless to say, they got away.

All of this happened within 5 minutes of Brixton police station.

Now, wouldn't you agree that even a 5 year old would realise that STEP 1 dealing with this problem wiuld be to have competent, LITERATE people manning the call canters?!
 
Hi Guys

The response times depend on the following:

People giving the correct info to the operator, this can be difficult as people are often in a panic. Some landline numbers will display the callers address but not cellphones.

The operator taking down the info correctly, especially the seriousness of the complaint. This is vital; the police need to ensure that all the call center personnel are trained to the highest level

The controller relaying the info correctly to the vehicles, again training and also equipment. Again with the training and sometimes the distortion makes communication impossible

The priority of the complaint
A – In progress
B – Occurred
C – Attempted

A town such a PE has numerous police stations with a centralized radio control, each station is responsible for a specific area, Flying and Dog squad will cover the entire town

When a complaint is received radio control will issue it to a specific vehicle depending in which area it occurs.

The speed at which a complaint is answered will depend on how many vehicles a station has available, The Flying and dog squad will only respond to Alpha complaints and they sometimes help out with minor complaints.

Each station has a number of shifts to man the station and response vehicles, At my station for example, they needed the following
3 people to man the main charge office
2 people to man the satellite station in the township
1 person to man the cells
2 people per vehicle

A average shift is 10 people so before they can send out vehicles they need 6 people to work the offices, then if no one is off sick or on other duty the could send out 2 vehicles.

These two vehicles were responsible for all complaints within Walmer and its township that is a big area.

When these vechiles receive the complaints they will prioritize them, Alpha complaints require immediate action (Lights and Sirens), Bravo can wait and Charlie whenevr you get a chance.
Now a Alpha and A bravo complaint will usually result in an docket been opened that means that the vehicle will be off the air for anything up to 6 hours depending on the type of docket ( With a murder the vehicle doing the docket must remain at the scene until all the detectives, forensics and mortuary people have been, that can take a long time especially if it occurs at night) (another time consumer is drunken accident, you must first deal with the accident scene, then return to the station book in the suspect get a blood kit, then go to the provincial hospital and wait for a doctor to take the blood. Return to the station hand in the prisoner and complete the docket. It can take hours).

Now when an Alpha complaint is called everybody will respond except if it is an accident, then they wait to hear that the designated vehicle has arrived before they respond. (They do this to avoid the paperwork).

When control has a Bravo or Charlie that they need a vehicle for, lets just say that they rarely get volunteers
 
R/SGT said:
Hi Guys

The response times depend on the following:

People giving the correct info to the operator, this can be difficult as people are often in a panic. Some landline numbers will display the callers address but not cellphones.

The operator taking down the info correctly, especially the seriousness of the complaint. This is vital; the police need to ensure that all the call center personnel are trained to the highest level

The controller relaying the info correctly to the vehicles, again training and also equipment. Again with the training and sometimes the distortion makes communication impossible

The priority of the complaint
A – In progress
B – Occurred
C – Attempted

A town such a PE has numerous police stations with a centralized radio control, each station is responsible for a specific area, Flying and Dog squad will cover the entire town

When a complaint is received radio control will issue it to a specific vehicle depending in which area it occurs.

The speed at which a complaint is answered will depend on how many vehicles a station has available, The Flying and dog squad will only respond to Alpha complaints and they sometimes help out with minor complaints.

Each station has a number of shifts to man the station and response vehicles, At my station for example, they needed the following
3 people to man the main charge office
2 people to man the satellite station in the township
1 person to man the cells
2 people per vehicle

A average shift is 10 people so before they can send out vehicles they need 6 people to work the offices, then if no one is off sick or on other duty the could send out 2 vehicles.

These two vehicles were responsible for all complaints within Walmer and its township that is a big area.

When these vechiles receive the complaints they will prioritize them, Alpha complaints require immediate action (Lights and Sirens), Bravo can wait and Charlie whenevr you get a chance.
Now a Alpha and A bravo complaint will usually result in an docket been opened that means that the vehicle will be off the air for anything up to 6 hours depending on the type of docket ( With a murder the vehicle doing the docket must remain at the scene until all the detectives, forensics and mortuary people have been, that can take a long time especially if it occurs at night) (another time consumer is drunken accident, you must first deal with the accident scene, then return to the station book in the suspect get a blood kit, then go to the provincial hospital and wait for a doctor to take the blood. Return to the station hand in the prisoner and complete the docket. It can take hours).

Now when an Alpha complaint is called everybody will respond except if it is an accident, then they wait to hear that the designated vehicle has arrived before they respond. (They do this to avoid the paperwork).

When control has a Bravo or Charlie that they need a vehicle for, lets just say that they rarely get volunteers
Click to expand...

Cool, thanks for the details! Where's the +rep button when you need it? :p
 
Bleh! I just read my post from yesterday and if my last line is anything to go by, it would seem that I'm the illiterate one. :D

I was in a hurry and I was highly cheesed off when I wrote it though, so there. :p
 
So if i phone and say there is an atempted robery at my house, when they get there it would be a murder or rape..
 
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