iBurst and my Money

D

D34M0n7

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Take a second to go back to the iBurst Wireless, ADSL and HSDPA page and look atall the complaints agains iBurst.... then go to hellopeter and again see all the :( faces next to iBurst....

They say they are good, they say they provide a possible 1mb/s connection speed they say they are good for gaming.... they say a lot of things but when do we ever see them deliver?

NEVER!!!!!!!!

So... heres my question to iBurst.... What in the name of all that ****ing holy are you doing with the money I and all these other people pay you.

And dont give me this **** about submitting traceroutes etc... this is not a small problem in one area that has happend in the span of 1 day!

These problems are everywhere with an estimate of I'd say about 60% to 90% of your customers.... SO GET YOUR ACT TOGETHER!

IT IS NOT ACCEPTABLE NOR FAIR TO US, THE INNOCENT CUSTOMERS TO HAVE TO PUT UP WITH THIS CRAP EVERY DAY!!!!! I MEAN COME ON!
 
I agree with you on this for the most part. But I believe the iBurst rep on this forum, Shaun Green, is trying his best to help people out. He really does try - don't crap on him (too much) for this. It's a lot more than some of the other providers are doing.

On the other hand, iBurst does really suck. Shaun - you should look for another job, at a better company. I don't think you deserve all the crap you get, even though I strongly believe that iBurst itself does deserve so.
 
ToxicWazte said:
I agree with you on this for the most part. But I believe the iBurst rep on this forum, Shaun Green, is trying his best to help people out. He really does try - don't crap on him (too much) for this. It's a lot more than some of the other providers are doing.

On the other hand, iBurst does really suck. Shaun - you should look for another job, at a better company. I don't think you deserve all the crap you get, even though I strongly believe that iBurst itself does deserve so.
Click to expand...

Agreed.

I applaud Shaun for his efforts on MyBB. However, I strongly feel its not good enough. At all. Their presence here seems to be more related to damage control than anything else, still thanks Shaun for being helpful, but it's a little too late for many of us.

At the end of the day the speed is still dicey; frequent packet loss; terrible prices etc; And no, it's not a signal issue, we've tested that and have tried external antennas, even though we shouldn't have to, since we're in the 'great signal' zone. Enough is enough.

This is why we're pulling out, just waiting for Telkom to install the ADSL line.. my measly 384k ADSL line gives me more reliable speeds and hardly any packet loss, sure, SAIX/IS whatever have their moments from time to time but iBurst has hissy fits on a daily basis.

Do the right thing folks, vote with your wallet. Remember, you're forking out hundreds of Rands for a service, remember that ISP stands for "Internet - Service - Provider".

Are they?
 
Morning guys.


Lets clarify a few things.

Clients with good signal dont have issues. I am sure that there are many out there who can testify to this.

We are continually notifying clients on methods of improving signal.

WOW gamers with a static from me can generally raid like crazy. This once again is dependant on the quality of signal.


Satisfaction levels.

Yes we had more people unhappy with iBurst because we sent out bandwidth reports late and with incorrect amounts. Still a bit wonky but the iBoss team is working on it.

More people got disgruntled by the inability to use the Dashboard, check their bandwidth online do migrations etc. iBoss team once again, is on it.

We all knew about this upgrade coming.

It was communicated via mail, our website and forums.


Pricing

As Jannie has indicated, we will only load new products onto the system once full stability is achieved.

As to me finding a new job - Get lost. I love what I do and to provide my service to you is a passion. This is not a damage control position I fill. I am an intermediary which will assist in finding problems and bringing them to the attention of the correct staff within iBurst to assist further.

I close me statement with a saying I created a while ago.

Profanity is a weapon of the weak.
 
iBurst said:
I close me statement with a saying I created a while ago.

Profanity is a weapon of the weak.
Click to expand...

Profanity is the attempt of a lazy and feeble mind to express itself forcefully.
Profanity is the weapon of the witless.
In certain trying circumstances, urgent circumstances, desperate circumstances, profanity furnishes a relief denied even to prayer.
Mark Twain
 
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Hey Shaun

I must disagree with the the statment "clients who have good signal dont have issues" I have great signal here and it has beeen great for 3 years i have tested my signal on a number of occasions and used uttracestar i have 9/10 signal, yet i can barley play wow so unless the signal in my area got really bad in the last two months i doubt its cause i have signal issues. There have been alot of problems on Iburst the last 2-3 months and not just with wow with general downloads, surfing disconnects ect, I mean last night my iburst disconnectd 5times in a space of an hour and its not cause i have bad signal if it was then 3 years ago when it was working fine i would have also had bad signal



Signal quality:

7/3/2007 7:03:10 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:20 PM,22,Constantia Kloof (Proton),-70,7,2,1,9/10 Excellent
7/3/2007 7:03:31 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:51 PM,22,Constantia Kloof (Proton),-69,7,2,1,9/10 Excellent
8/14/2006 9:57:06 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:17 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:27 AM,22,Constantia Kloof (Proton),-72,7,2,2,9/10 Excellent
8/14/2006 9:57:37 AM,22,Constantia Kloof (Proton),-72,7,2,3,9/10 Excellent
8/14/2006 9:57:48 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent

Speed
 
Fur said:
Hey Shaun

I must disagree with the the statment "clients who have good signal dont have issues" I have great signal here and it has beeen great for 3 years i have tested my signal on a number of occasions and used uttracestar i have 9/10 signal, yet i can barley play wow so unless the signal in my area got really bad in the last two months i doubt its cause i have signal issues. There have been alot of problems on Iburst the last 2-3 months and not just with wow with general downloads, surfing disconnects ect, I mean last night my iburst disconnectd 5times in a space of an hour and its not cause i have bad signal if it was then 3 years ago when it was working fine i would have also had bad signal



Signal quality:

7/3/2007 7:03:10 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:20 PM,22,Constantia Kloof (Proton),-70,7,2,1,9/10 Excellent
7/3/2007 7:03:31 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:51 PM,22,Constantia Kloof (Proton),-69,7,2,1,9/10 Excellent
8/14/2006 9:57:06 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:17 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:27 AM,22,Constantia Kloof (Proton),-72,7,2,2,9/10 Excellent
8/14/2006 9:57:37 AM,22,Constantia Kloof (Proton),-72,7,2,3,9/10 Excellent
8/14/2006 9:57:48 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent

Speed
Click to expand...

how do i do a test like that ? i have also had my fair share of problems.. but wireless competing with wired performance.. iburst ( or shaun ) +1

i have 100% signal
speed test on ibursts website = 980kbps DL and UL is 480kbps

speed is fine.. maybe u guys should try another approach.. eg... get decent technicians to maintain the towers.. not just restart them also try get decent support ppl i have only ever encountered one decent support person his name was "Mark" so yes

another thing.. shaun... ure probably the only reason im with iburst still.. lol..
anyway my bandwidth is flying out for some reason i just game... is it possible to see how much bandwidth goes to what ip or what server please
 
Hey Volt4ge

You will need to download a program called UTTrace star, But in order to get it to work you will have to set your date back to 2007 as the person who wrote the progam has not updated it. you can downlaod it at http://www.uttracestar.co.za/Downloads.php
 
There's no Bloemfontein option on this app. Anyway to get around this?
 
it looks if i can add the towers in the towers.ini file. Shuan would you be so kind as to give me the names of all the towers in Bloem?

This is the list of towers in the towers.ini file:
[Johannesburg]
0=No Tower (Uplink Failed)
1=Sanlam Centre (JHB CBD)
2=Northcliff JW
3=Sandton City
4=Bryanston WT
5=Midrand JW
6=Primrose Hill(Bedfordview)
7=Soweto (Jabulani WT)
8=Rosebank
9=Roodepoort WT
10=Kempton Park
11=Forest Hill
12=Fourways (Indaba)
13=Randburg (Rand_Pres)
14=Auckland Park (Sabc)
15=UUNET (Woodmead/Gallo Manor)
16=Kyalami Castle
17=Linksfield Ridge
18=Olivdale (Bahai Center)
19=Killarney (Castle Rosie)
20=Linden
21=Roodekrans
22=Constantia Kloof (Proton)
23=Edenvale Mall
24=Benoni (Maluti)
25=Morningside (Westpoint)
26=RandParkRidge
27=Illovo (Laudergate)
28=Bramley North
29=Blairgowrie (TSD)
30=Bramley South
31=Vorma Valley
32=Epsom Downs (Sloane)
33=Hyde Park
34=Rivonia
255=No Tower

[Pretoria]
0=NoTower (Uplink Failed)
1=SunnyPark
2=WonderBoom Webb
3=Erasmus Park (Parkell)
4=Centurion
5=Menlopark (CSIR Telkom)
6=Hatfield (Lynnwood Forum)
7=Fairy Glen

[Durban]
0=NoTower (Uplink Failed)
1=Durban CBD (Bayhouse)
2=Springfield/Dbn North (NorthRidge)
3=Glenwood (SouthRidge)
4=La Lucia/Umhlanga (The Ridge)
5=Pinetown

[Cape Town]
0=NoTower (Uplink Failed)
1=Cape Town CBD (Holiday Inn)
2=Kenilworth (Dorsic House)
3=Goodwood (Mark Heights)
4=Bellville(Huis Andre VD Walt)
5=Plumstead (Culmwood Gardens)
6=Strand/Somerset West (Strand Odeon Towers)
7=Table View(Blowberg)
 
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hi there


I will request a list for Bloem from the network guys.

Thanks
 
OK so I added Bloemfontein and added Tower1 - Tower10
I can connect to two towers "Tower2" and "Tower3".

"Tower2" is giving me -87 signal, 8 Dist, 2 Km, 2 Cost and a average of 6/10 Average. I think this is the tower on the Loch Logan building if the "Km" stands for "kilometers" from tower.

"Tower3" is giving me -95 signal, 13 Dist, 4 Km, 1 cost and a average of 5/10 poor. I think this is the tower on navil hill.

I mailed you my tracert a while ago Shuan and you told me I had a bad signal. I have a omni antenna, so what advise can you give me to increase my signal strength?

BTW my dashboard and iburst terminal says I have 100% signal
 
What are the addtional towers for Durban ?

[Durban]
0=NoTower (Uplink Failed)
1=Durban CBD (Bayhouse)
2=Springfield/Dbn North (NorthRidge)
3=Glenwood (SouthRidge)
4=La Lucia/Umhlanga (The Ridge)
5=Pinetown
6=?
7=
8=?
9=
10=?
 
Sorry Shaun but you are wrong.... I have between 95% and 100% reception, does my iBurst work well? - NO!

I have friends who have iBurst, what is their reception like? - Excellent.
Does it work well? -NO!

iBurst service in terms of internet connection is crap, iBurst service in terms of customer satisfaction is once again... CRAP!

I support the statement that you do more damage controll for iBurst than you do for us but its nothing much agains you as a person but as a iBurst employee.

Please realise that many of us are UNHAPPY and therefore iBurst has a big problem to solve, which they never seem to.

You say many things about iBurst which, well I dont think they are true and neither do many of the people here it seems - Like good reception = good service.

So what I have been noticing so far with iBurst customer service is :

They always tell you the THEORY never, but they ignore the possibility or they deny anything out of the THEORY 'box'.

How many other iBurst customers here have been treated like idiots by the iBurst staff? I have on many ocasions, they tell me things which are either not true or they say the opposite of what I tell them. A good example is when I contacted them earlier this month to report slow speeds etc they saidmy speeds are bad because I have low reception JUST after I told them reception is fine.

Actualy its just happend again on this forum :P

Please note:

I DO NOT have anything agains Shaun, he seems nice etc. I just hate iBurst.
 
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best one is if they say my reception is bad cause of windows 7 although it was a while ago.. i still find it funny
 
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