Thanks I-Burst for the drama

I can't believe that i am going to become one of those that complains about IBurst.

I have been playing WoW on IBurst and because of the latency issues that started about 3 months ago i stop playing the Game, Sold the account and requested that my account gets downgraded from 3Gig to 500MB. They where very helpful in the sense that they got back to me the next day about downgrading me. That is as far as it has gone!

Why can't you people(IBurst) deliver on Customer Service. I was told that the downgrade went threw but i am still paying for the 3Gig. Apart from that how messed up is your system ?? I mean in theory i should have a maximum of 6Gig if i don't use my data seen that i paying for a 3G contract but in fact i have 8Gig cap left, so if you guys can't even get this right how are you even going to get me downgraded.

I am going to want to cancel this contract if it does not get resolved in the next week. Shawn don't tell me to contact you, As i have done so in this regard and there has been no satisfaction. So reply to my forum questions and concerns, on this thread. I am tired of running around sending PM's and phoning this person or the next.

This seems to be happening across the board in several companies. The first thing they cut is customer service because it isn't seen to add revenue. They employ the crummiest people who have no pride in their work and would rather put the phone down than resolve anything. Good luck.

Hi Manager

Apologies for the lack of response to date.

I have escalated your request and will personally be going to some desks in the morning.


Thanks

Hi Manager

I have been informed you have been contacted.

Thanks for the alert.