New hotline to monitor performance of public servants

The Hotline has become governments latest and greatest BS buzzword and excuse to do as little as possible while trying to appear accessible to the general populace.
Very clever of them seeing as the people who really should be able to contact someone who can actually do something about their problem, can't afford the cost of holding on listening to some arb elevator tune.
At the end of the day of course the people who answer the calls are only contracted call centre agents who can do nothing more than log a call... which is exactly what was possible before the magic call centre
 
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