How long does it take Telkom to unsuspend service?

ponder

ponder

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I forgot to pay my bill and my service was suspended at 12:00am last night/morning. Payed the account at 11:00am and I'm still without service.

Have called them twice and they acknowledged that the process has been put in place but they cannot tell me how long it will take. Last time this happened to me it took like an hour to unsuspend the service.
 
phone them and explain to them that you did pay it and you would like it turned on...

We paid at the post office the other day and it was turned on while my dad was on the phone with them...
 
alf101 said:
As soon as they get their money "proof of payment", they switch you back on.
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Peder said:
phone them and explain to them that you did pay it and you would like it turned on...

We paid at the post office the other day and it was turned on while my dad was on the phone with them...
Click to expand...


Usually, not this time.

I payed at the Telkom Direct shop and watched the guy putting through the request to unsuspend the service. More than a hour later I called 0800 375 375 (to confirm if it's still suspended) and the guy there sent a mail off with another request. At about 3pm I called 10210(? accounts) and they saw the unsuspend flag on the system but so far nothing has happened. All three request had proof of payment from me.

Oh well, think I will go for a beer or two. Feels like I lost a good friend :D
 
Last edited:
Good luck.
I waited 7 days the last time. And it was not even my mistake. The girl at Telkom Direct entered my account number wrong and allocated my payment to the wrong person.

When they suspended my account I phoned and gave them the receipt number. They said sorry and it would be switched on the same day. Never happened. Phoned again the next day and had to tell the same story over again. Gave receipt number and they said sorry. This continued for 2 more times. Then took me another few times with the Direct shop to sort it out.
 
APoc84 said:
Good luck.
I waited 7 days the last time. And it was not even my mistake. The girl at Telkom Direct entered my account number wrong and allocated my payment to the wrong person.

When they suspended my account I phoned and gave them the receipt number. They said sorry and it would be switched on the same day. Never happened. Phoned again the next day and had to tell the same story over again. Gave receipt number and they said sorry. This continued for 2 more times. Then took me another few times with the Direct shop to sort it out.
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/facepalm

I hope that is not the case with mine.
 
Peder said:
try phoning again...

some operators are able to do their jobs and others are just not able....
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That's what I thought and the reason I phoned 4 times before going into Menlyn again.

But every person told me something else. And nobody can see that there was any activity on the account regarding dispute of payments etc.
So each guy just told me sorry and left the account as is. Eventually the lady at Telkom Direct showed me the screen and I could see that no comments or anything was made on the account as promised by the operators. She typed in the details of the fault while I watched and TA-DAAA it was fixed 30 minutes later.
 
Now I am waiting for the reconnect fee being charged to my account. That will mean another trip to Menlyn to sort that out again.
/facepalm
 
Phone 10210 and demand that they restore your service immediately. 24 hour office...
 
ponder said:
I payed at the Telkom Direct shop and watched the guy putting through the request to unsuspend the service. More than a hour later I called 0800 375 375 (to confirm if it's still suspended) and the guy there sent a mail off with another request. At about 3pm I called 10210(? accounts) and they saw the unsuspend flag on the system but so far nothing has happened.
Click to expand...
This is the problem with Telkom. They don't finish off what they're supposed to do. I logged a fault on my line 3 weeks ago. Since then it's been endless "fault escalating", calling 101 different people and supervisors, and a whole bunch of ****, but my line is still not working - and all it is? Just a simple disconnected wire on the pole outside
 
moggie said:
Phone 10210 and demand that they restore your service immediately. 24 hour office...
Click to expand...

"This contact center is currently closed, please call again during office hours" so I don't think they run a 24hr shop. I'm still without service, I want to bash someones head in right now with a big rock :mad:
 
Ok, I just called the faults department on 10212 and according to them my line is not suspended so I do not know whtf to believe anymore. Logged a fault and got a ref number. Somebody needs to *****ing come to party and confess. The left hand has no idea what the right hand is doing.
 
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