Motherboard RMA - process to follow?

Hi guys.

Hi have an Asus Striker motherboard that is little under two years old.
I've been getting this weird problem where my sound basically just cuts off and then comes back on again.

This has happened both in Vista and Win7.

I initially thought the problem was with my Razer Barracuda headset, as it usually only happened when I was using the headset, but today it's happened with my normal speakers as well.

So according to me it must be the motherboard's soundcard.

Now: My question is - What is the steps I need to take to have the mobo RMA'd.
I got the mobo from a company 1000km away, and I think they bought it in turn from Axiz.

Will I HAVE to send the mobo back to them, or can I somehow cut them out and go straight to Axiz?

You would have to send it to them, may as well buy a pci sound card i reckon, the courier fees will work out rather expensive. What OS are you running?

Phone Asus. You can post it to them.

There is a Axiz in CPT as well, why not just find someone with an account and ask them to help you out?

killadoob said:

You would have to send it to them, may as well buy a pci sound card i reckon, the courier fees will work out rather expensive. What OS are you running?

Click to expand...

Windows 7 Ultimate.
I hope that I can send the mobo only.

Wonder if they still have Striker 680i's to swop it out for? Or will they give me some crappier/cheap new mobo?

Frag said:

Windows 7 Ultimate.
I hope that I can send the mobo only.

Wonder if they still have Striker 680i's to swop it out for? Or will they give me some crappier/cheap new mobo?

Click to expand...

Yeah they will.

I know the Axiz in midrand has a $h!t load full of these board still.