Most prominent telecoms complaints revealed

In my humble opinion this statistics is BS.
What they do is make a change then in 24hrs close the call automatically whether you had time to check the result or not. they DONT follow up on the success of the so called "resolved" call.

Take my situation as an example....
Ive had an intermitted connection issue on my line now for a month and a half. I'm on the 4th call already for the very same issue. The first 3 off course is resolved in their opinion They have reduced my 4meg line speed to 2meg already with no possitive results as of yet.

SO 3 out of 4 resolved thats 75% resolve rate out of 4 which is actually 0%...
See what I mean. BS i say this stat.

oops.. this is for icasa right? :-P
my bad. Was talking about Telscum.
 
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telkom and billing is always a ****ing problem.

I wish that telkoms twin towers would fall into oblivion
 
Most companies close tickets before they are indeed resolved. Even freakin KFC screw with their stats. When you go through a drive through and they ask you to please go park somewhere and they will bring your food, that's not just to clear the queue they do that cause each order gets timed and if u not parked in front of the window u actually get registered as a happy customer that has left with his / her food.

k, KFC was a tad off topic :) The point is all these companies that provide stats at the end of the year "cook" them.
 
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