Thu 19 Nov - Thu 26 Nov Challenges

Neotel

Neotel

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All challenges needed to be posted during the times in thread, please ensure you post here.

Hugo Troskie
Noise Team - "New Offering In Service Excellence"
[email protected]
 
NEOTEL REP please Help

HELLO

you are the only one that could help me.

I have had neotel since July of 2008, from the start I had problems with download speeds and disconnection's until neotel came and put a external aerial in for me. From then on my download speeds were great and I had almost no disconnection's. I was on tower P132 and my RSSI 72, I was downloading at about 17kbs.

Then at the start of this year around February march, my speeds dropped badly to around 1kbs to 2kbs a RSSI 97, I contacted neotel and they advised me to get on my roof and to adjust my external aerial because there could be a new tower in my area that my number had been assigned to. So I did as they advised and ended up turning my external aerial 180 degrees, I picked up a tower P356 and my RSSI 74 I was downloading at 17kbs to 19kbs, great my connection was fixed and I was happy.

Now this month November I was in hospital ICU for a week, when I was taken to hospital on the 31 of October my connection was great, my wife says that the connection was great the whole time I was in hospital as well, but the days before I came out of hospital the connection started giving problems, disconnecting the whole time, on the 5th of November when I got home from hospital the connection was stuffed. It had moved to P344 RSSI 96 downloading 1kbs to 3kbs. I contacted neotel the first of many times and was told that if I was not happy with the speed I could cancel my contract, I was not happy with the response I was getting from neotel so I kept on trying to phone to find out what was the problem. Another rep said that I must try adjusting my external aerial again because the other towers were over loaded with customers. So I tried that, I turned my aerial 360 degrees picking up many towers but none with an RSSI below 87, the towers I picked up were
P132 RSSI 94
P268 RSSI 87
P356 RSSI 97
P344 RSSI 98
So I ended up aiming at the best I could get tower P268 RSSI 87, and got off the roof. But as soon as I connect to the Internet it jumped to tower P344 but now with a RSSI 85, and I can only download at 1kbs to a very max of 4kbs, and it disconnects a lot or just goes flat to a download speed of 0.42kbs to 0.68kbs.

This is just not working. I cant understand this because through most of my time with neotel I have not had a problem and I have had good download speeds, a RSSI always in the 70's except for a few problems as I have explained which were easily fixed. Now I cant get a good RSSi I cant download at full speeds and I keep on disconnecting. I really need some help with this, because the call center is just not interested in helping me. I don't want to cancel my contract but if this continues and I cant get it fixed I will have no other choice but to cancel and look for another option.

So can you help? Please!!!!

Thank you neotel light unlimited
 
Not sure if you are in contact with the Neotel Device suppliers.
From tests I have done with the Neotel Netflex device in USB mode on a linux box I have found several settings in the TCP stack that reduce the latency of the connection by about 15 to 25ms as well as making the connection more stable.

Not sure about speed increases as my tower seems to be fairly congested atm.

If these can be usefull I can post a more detailed post on the exact changes. These changes can be incorporated into the OS of the netflex device by the suppliers.

Atm the I busy trying to build a new addon for smoothwall including them, but am having a few challenges there.
 
Last edited:
Neoflex customer here.

Been conencted for close to 3 months now. Bought an external antenna for best signal possible. On the Axess software, my signal 1 = --66dbm, and my signal 2 = -88dbm.

Signal NEVER changes. However, my download speed has not been constant for more than 1 day. I have had my prots opened in an attemp to improve my connection to World of warcraft servers. That made absolutely change. I get constant disconnects to ANY server i connect to on any service. I lag out of Piggs peak casino for peets sake.

Then for brief minutes of brilliance i get 1.5mbps connection speed and constant connections to World of warcraft, without changing anything on my side. Hell, i can even play COD MW2 when the connection is like that, and be competitive.

I am 100% convinced that all my problems are network related, and that my signal is perfect.

Also, i have no way of checking my usage during a month. Also with the Neoflex devices their is no way of seeing which tower we are connected to.

I do not ask for much, just a CONSTANT connection. Hell i will be more than happy with 600kbps, as long as i have a good connection on it, that doesn't lag out or drop for no apparant reason. If you can fix that, i will not go back to telkom. (Which is what i am leaning to now.)
 
Catruter

Catruter - Have you had a call from tech yet?

Actrox - We'll be in touch Monday!

Hugo
 
Replies

Waiting for feedback from Catruter.

Actrox in tech system for FSE.

So going well.

Hugo
 
Thanx Hugo...just recieved a call from Neotel and ports are open!

Ten million thumbs up!! :)
 
Mail

Need a mail from you so we can forward with request attached.
Just did it for MDB and is now sorted.

We can check for you as soon as mail comes in.
 
Report

Guys/Gals

Have mailed the network report to you with testing in your areas (marked with your names) for CT area.
Please review.

Hugo
 
Report

Was specific to users on callout by FSE.

Hugo
 
Report

Did send it to you gdiza - you were in report

Hugo
 
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