No signal since 25 November

O

orin76

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Location
Cape Town, South Africa
Yesterday when I left for work at 07h00, I had a Neotel device that showed 4 signal bars and had an RSSI of 78. When I got home at 18h00, I found that I had no signal bars and my RSSI was now 107. I've logged a trouble ticket with Neotel, but the situation still continues today. According to Neotel no one else in my area (Paulshof, Sandton) has reported similar problems.

Is there anyone out there connecting to PN 496 who has a similar problem? I've already submitted my Neotel cancellation, but since I'll be paying them for the next 30 days, I might as well try get the product working.
 
Just tried to follow up on my trouble ticket and guess what...the call centre's systems are down and I'll have to call them later. Their systems were down yesterday as well. It's going to be a long 30 days.
 
gdiza said:
They've probably set in the cancellation for you... you're screwed... just move on buddy!
Click to expand...

Well according to their own terms and conditions, I can terminate my contract without penalties if there is a fault that they choose not to fix so I guess it's in my interest for them to ignore me for the next 30 days. I'll save myself R640.
 
orin76 said:
Well according to their own terms and conditions, I can terminate my contract without penalties if there is a fault that they choose not to fix so I guess it's in my interest for them to ignore me for the next 30 days. I'll save myself R640.
Click to expand...

Rather ask for the money back... save yourself the hassles.
 
Orin

mail me at [email protected]

We have posted this on every forum at some point, yet alot of you posting here don't want to use this mailbox, although you know you'll get service from it......

Weird how people will moan, and a solution has been provided to them, and a contact destination..... and they choose not to use it!!!!

Hugo
 
@Orin76 - I'm at the bottom end of Sunninghill and sometimes can connect to 496 - usually away for the week but when I get home I will post results if I can see 496. Normally I see 328 or 160 but the past week I only could connect to 120 with 1 bar and with shocking results. I was getting around 13kbps on that PN.
@Neotel - will send an email if it persists when I get home for the week-end.
 
Neotel said:
mail me at [email protected]

We have posted this on every forum at some point, yet alot of you posting here don't want to use this mailbox, although you know you'll get service from it......

Weird how people will moan, and a solution has been provided to them, and a contact destination..... and they choose not to use it!!!!

Hugo
Click to expand...

The primary purpose of this thread was to check if anyone else is having similar problems. I don't accept the call centre's assertion that the problem is unique to me.The moaning part was just an added bonus :)

I will, however, send you an email.
 
Neotel said:
mail me at [email protected]

We have posted this on every forum at some point, yet alot of you posting here don't want to use this mailbox, although you know you'll get service from it......

Weird how people will moan, and a solution has been provided to them, and a contact destination..... and they choose not to use it!!!!

Hugo
Click to expand...

Mr Neotel...

Who gives you the right to say people are moaning. If you give people the damn service that they expect they damit wont "moan". Your call centre have no clue what they are doing, so you just added a mailbox to cover their incompetencies.

Furthermore it is freedom of expression, people can post what they feel like. I suggest you apologies to your customers that are paying your salary even though you cant deliver:mad:
 
Imoe said:
Mr Neotel...

Who gives you the right to say people are moaning. If you give people the damn service that they expect they damit wont "moan". Your call centre have no clue what they are doing, so you just added a mailbox to cover their incompetencies.

Furthermore it is freedom of expression, people can post what they feel like. I suggest you apologies to your customers that are paying your salary even though you cant deliver:mad:
Click to expand...

He is bloody right Imoe!!!

Please don't join the chats and come with stupid accusations like "just added a mailbox to cover their incompetencies."

You don't know WTF is going on here bru!

Seriously, go play in the TK!
 
No man, these damn people that 'join in' "half way thru the conversation" and post stupid comments...

If he knew anything, he would know that the NOISE TEAM is looking after ONLINE FORUMS AND THE LIKE...

Not a replacement for the 'ghei' call centre ;)
 
gdiza said:
He is bloody right Imoe!!!

Please don't join the chats and come with stupid accusations like "just added a mailbox to cover their incompetencies."

You don't know WTF is going on here bru!

Seriously, go play in the TK!
Click to expand...

I was wondering how long it would take gdiza to defend Hugos honor!

but I do agree, don't shoot the messenger here.

We are all pissed off at Neotel for not delivering, but why attack the people that are trying to work and solve the issues, you not going to achieve much by doing this.

plus I'm in a good mood - my download speed hit 600 kbps this morning - so yeh, its a temporary glitch and will go down, but heck, I can smile for a while:D
 
man this day is just looking better and better!
Telkom phone me out of the blue and tell me they bringing me a wireless device tomorow!
Sheez, I am not sure what it is, but if I can get internet, yay, my painful neotel days will be over!
 
Imoe said:
Mr Neotel...

Who gives you the right to say people are moaning. If you give people the damn service that they expect they damit wont "moan". Your call centre have no clue what they are doing, so you just added a mailbox to cover their incompetencies.

Furthermore it is freedom of expression, people can post what they feel like. I suggest you apologies to your customers that are paying your salary even though you cant deliver:mad:
Click to expand...

IMOE

*sigh* and silliness descends from nowhere... Dude - Hugo's results and feedback can @ least be seen. He also has the freedom of expression and lets face it people are moaning. As for the mailbox he is the guy checking that mailbox that is covering the incompetencies. Go bungy Jump ask them for the no-strings-attached special.
 
I have also been experiencing tower downtime since the 25th (Pretoria PN 008 / 334 / 344). In my case the signal gets "lost" at least twice a week (been doing this for the last two months) lasting a few minutes but mostly hours.

The last two days have been the worst... almost constant downtime and when the signal returns the modem connects but no data passes through or it disconnects after a few seconds with an authentication error.

Oh, just in case anybody wonders I have "excellent" signal strength (when the tower doesn't dissapear). RSSI of 54/55.

I sent Hugo a long email - from my phone... what a horrible experience :mad: - at noise at neotel yesterday and haven't received a response yet.

The callcenter is useless as always... lady tells me connect to the Internet (with NO signal!!! Hello :mad:

Lekker gatvol nou... :mad:

Hugo, bud, I would appreciate some help here!
 
Got home a few minutes ago to find that I now have a full 4 bar signal on my device and my RSSI is back at 77. I didn't receive a lot of feedback after emailing noise@neotel, but in this case, actions definitely speak louder than words.

Thanks a lot to Hugo and the team.

P.S. I'm still canceling, but I appreciate the efforts nonetheless.
 
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