Slow Speeds / Neotel / Logging A Issue @ Noise Team

medicnick83

medicnick83

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Okay, I've pretty much had it now with this bloody speeds I'm getting so I sent a e-mail to Hugo and his Noise team.

E-mail reads:

Hi guys,

Okay, I’ve been patient enough again, my speeds are bloody horrible.

We talking average speeds of 30KB/s at night, with it dropping to 10KB/s average (bounces between 10 and 15, but mostly 10KB/s) during the day.

I don’t see the why I should have an antenna if I’m getting speeds that I can get on a 56k Telkom line or paying R1000 for such horrible speeds.

It’s been like this all week and most of last week, I thought by now it would’ve been fixed.

WHAT IS GOING ON?!?

/Nick
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I figured it was just a phase, it'll come right (normally, it does) but now after 2 weeks and me just being a patient little puppy, I'm over it.

I e-mailed [email protected] & [email protected] (Thu 2010/01/21 08:51 PM)

Awaiting a reply!

Thread posted so I can keep the rest of you updated with what Neotel does with regards to my problem.
 
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Gdiza you deserve a medal or something for your paitence with neotel :wtf: I really hope you guys get sorted sometime this decade
 
XineoX said:
Gdiza you deserve a medal or something for your paitence with neotel :wtf: I really hope you guys get sorted sometime this decade
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Loyality means nothing these days, but let's see what happens, I'm sure the Noise team will sort me out, they've helped in the past.
 
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5Kb/s with an Antenna as well. Sick of this sh#t. Normally I also just wait it out but now these disconnections, slow speeds, timeouts etc I'm just so over it.

If it's not fixed by the end of the month, I'll be back on a somewhat stable 4mb line. I've been loyal for over a year now and I'm sick of being the sucker.
 
At least you guys are connected...

I have been struggling with disconnects (the average is more than 1.6 disconnects a minute if you are wondering...) and the service is pretty much unusable - try sending a 100KB email on Neotels CRAPPY speeds within 1.6 minutes before it disconnects...

No reply from Hugo / Noise except to say the problem is part of planning. Wonder how long that will take?

In the meantime I'm paying for a service that doesn't work... and this has been going for almost two weeks now :(
 
I'm having same issues as well and Hugo doesn't ever give us a deffinate answer, he's just like "Go check the Network downtime thread or contact me and I'll try help" which he never does, he's just as useless as the rest of Neotel, covering up their problems.

I'm sick of this bull.
 
I'm still waiting for a call or something, being patient.

I don't know where all this patience comes from, really, sometimes I amaze myself.
 
With all that has been happening with Neotel, I am very surprised that ANY users are still with them. This company has been abusing their users as far as they can. The exact same promises was made from the start by Neotel. Nothing has changed in the almost 2 years that they have been up and running. At this point the service just seems to be degrading.I would advise all users to jump ship, because there seems to be no improvement in sight. Even moving house to get better internet would be cheaper and less frustrating than staying with Neotel.
 
same here, but all of this points to just plain incompetenance!!
 
I have had speed issues since I signed up with Neotel August 2009. I am giving them till the end of January then I am cancelling and going Telkom Wimax.
 
Update:

At the time of this post (I got home from work) I found my connection to be working again, it's doing average of 100KB/s (bounces between 80 & 110)

This is what I like to see... God, I'm not asking for 4mb speeds here!

Hugo / Noise team, I have had NO reply from either of you, but if you had something to do with this, thanks!
 
Gdiza, I look forward to your Thread entitled "Neotel, GDIZA has had enough, I am CANCELLING!" and the content of that thread - will be spectacular reading!
 
Trust me, it will be a moerse long thread ;)

Even the big boys and Neotel will read it and go "good god, why didn't he cancel sooner!??" :D
 
LabAnimal said:
you definitely have more patience! I couldn't take it anymore!
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I dont know, I think as I've gotten older (27) I've learnt how to have patience.
Friends who see my posts about Neotel can't believe why/how I am so patient with them - I hear the same stories all the time "I would've cancelled ages ago" etc etc etc.

I like to think of it this way;

1 day, when Neotel pull their shyte together, and become as everyone expected them to be (Telkom killer) and if I'm still with them, I'm going to sit back and smile, and maybe, when I retire of old age one day, Neotel will give me a GEN-U-WINE gold watch ;) for being so loyal.

... or not!

Just a thought, use it - don't use it.
 
Hi all,

Just a update on the issue at hand.

It's 9:30pm, my speeds have dropped somewhat, it's now sitting at about 60KB/s (bouncing between 54 & 72KB/s)
 
garethmcc said:
I have had speed issues since I signed up with Neotel August 2009. I am giving them till the end of January then I am cancelling and going Telkom Wimax.
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Good luck with that - I tried getting Telkom Wimax - not available anymore...
 
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