Neotel Promises and 1 year later - Want to start issues again

JMRHOWES

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Joined
Jan 27, 2005
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Location
Robindale, Randburg
Cancelled Neotel Ages ago, due to lack of service, Dealt with Y Naidoo etc..

Today suprise an email saying I should pay up. Contract cancelled, Outstanding amounts Credited due to lack of service.

detail Below

MR FINAL DEMAND REFERENCE NUMBER: AN001496 Dear Sir/Madam NEOTEL (PTY) LTD // MR RE: NeoConnect Prime Unlimited ACCOUNT NEOTEL ACCOUNT NUMBER: R000043473 IDENTITY NUMBER / REGISTRATION NUMBER: 7510035096081 TOTAL OUTSTANDING AMOUNT DUE: R 1,985.90 1. We hereby act on behalf of Neotel (Pty) Ltd (“our client”) and have been instructed to address this email to you. 2. According to our instructions you are indebted to our client in the amount of R 1,985.90 in terms of the telecommunications services agreement you entered into with our client. 3. Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount. This email is send to you as last resort in an attempt to resolve the matter amicable and to avoid expensive legal costs. 4. Therefore, you are hereby demanded to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof. 5. In the alternative to paragraph 4 above, you are hereby demanded to make payment of at least 50% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are requested to contact our offices and make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due. 6. Payment should be made to: MACROBERT INCORPORATED TRUST ACCOUNT STANDARD BANK ACCOUNT NUMBER: 010424288 BRANCH CODE: 010045 ALWAYS QUOTE YOUR REFERENCE NUMBER: AN001496 7. Our immediate instructions are that, should No Payment be received within 7 (seven) days hereof, to approach the Johannesburg Magistrates Court to issue a Summons against your name and to obtain Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted". 8. We trust the above action will not be necessary and look forward receiving your payment. Yours faithfully MACROBERT ATTORNEYS PER : J A ERASMUS Direct telephone numbers: 012 – 425 3612 or / 3618 / 3619 / 3626 / 3628 / 3630 / 3631 / 3633 / 3635 / 3637 / 3638 / 3639 / 3642/ 3643 / 3643 / 3644 / 3645 Direct fax number: 012 – 425 3657 Email address: [email protected]

Have sent email proof on this.

They have no clue.
 
Same thing happened to me, more than 10 years ago. Telkom put lawyers on my butt for R100 odd outstanding months after canceling the service.
Now THAT was a stuff up, I had to find piece of paper slip the clerk gave me for proof. What a mission that was.
 
Just saw this. I received the same threat from their lawyers. They basically charged me for a wrong product and now threatening me with a summons and blacklist. It's near impossible to resolve matters with their call centres. I disputed my account but they keep saying "our records show you owe us RXXXX, so you owe us".
 
Same Problem

I have also just received this email today. I canceled the service almost 1 year ago and returned the device. When I returned it I was told there would be no other costs incurred as my account was paid up to date.

I also have never received any outstanding funds information in the form of letters, telephonic etc.

The email came through on my spam box, so I was lucky to see it was there. I think if there are a few people experiencing this problem we should try and solve this together, considering it is legitimate.
 
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