Mweb 2Gb accounts upgraded to 3 Gb without notice?

Grouter

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Can anyone enlighten me on what Mweb might be doing with their 2Gb account holders? Some of my clients who are on these accounts have been upped to 3 Gb accounts, with the resulting price increase from R145 to R290, without notice and without requesting the change. Mweb having billing problems? I know of 4 accounts this happened to just yesterday. What's the story? Anyone?
 
Sorry, yeah, R259 is the price for the 3 Gb account. But these people have been upped to that account without asking for it. And it's R40 more than uncapped. Doesn't make sense...
 
Sorry, yeah, R259 is the price for the 3 Gb account. But these people have been upped to that account without asking for it. And it's R40 more than uncapped. Doesn't make sense...
Hi Grouter,

R259 is the price for an 3GB All-Inclusive (inc ADSL line rental) package. The Data Only price for 3GB capped is R145, thus your upgrades were just to bring you in line with the new packages and will not alter your billing (still R145).

MWB.
 
Thanks for that. Must tell them to recheck their billing then. So they've now got 3 Gb for the same price. Cool.
 
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