Axxess: All working very well, but....

S

Sig_ZA

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Signed up with Axxess.

Dropped off the form and got an email a few minutes later confirming that my account had been activated.

All is working VERY nicely, I just have two concerns:

a) Password - There is no way to change it online. When you register you write it on your app form. How secure are these forms? Also you get the same password for log in and email.

b) Direct debit facilities - not yet working.

:)
 
Hi Sig ZA

You will be able to change your password for your ADSL account within the next few days online. This can be located when you login to view your bandwidth stats on our home page.

As for the Direct debit facilities... they are now active!

If you have any questions just email/phone us and we will try our best to sort then out for you! We are open 7 days a week and do have a after hours cell number: 0843000356
 
The debit facilities only work for the monthly deductions unfortunately and as for the immediate deduction, there seems to be problem on the bank's side.
 
So just to confirm: First month I pay by bank transfer at the end of the month and from then on it's a debit order at the end of each month.
Are the debit orders in arrear or advance?
 
Hi Sig_ZA, that's right. The first month you make a bank transfer and then from then on the debit order will take over.The debit orders are in advance. When the debit order debits your account on the 1st, that debit will be then for that month. The only reason why we do debit orders, is to make ADSL less of a hassle. We strive to give excellent service. Hope it answers your question. If you still have some questions, feel free to contact us. Our contact details are on our website: www.axxess.co.za.
 
francob said:
Hi Sig ZA

You will be able to change your password for your ADSL account within the next few days online. This can be located when you login to view your bandwidth stats on our home page.

As for the Direct debit facilities... they are now active!

If you have any questions just email/phone us and we will try our best to sort then out for you! We are open 7 days a week and do have a after hours cell number: 0843000356
Click to expand...
Sounds great. I see you have a live chat feature - ever consider getting a skype account and advertising that?
 
Its so good to see a ISP in these dark broadband days making customers smile. Good going axxess, I reckon that participating openly in these forums is the best way to know what the customer wants.
I'm hopefully ordering my ADSL 192K soon, and I'm already sold on the 5GB account, fits my gaming and occasional patch/app download needs just right. :)
 
for what its worth, for the paranoid customers like me, who just want to deposit cash and have no debit orders, Axxess have been very obliging to me. I just deposit and make a call letting them know how much and where from, and they've been fine with that.
(Of course if everyone starts doing that, they'll probably have to insist on faxes confirming deposits - but for now, its a smooth arrangement that suits me perfectly)
I'm very happy giving Axxess money.
(are you listening Sentech?? Are you listening iBurst? :)
 
Axxess has got to be the best thing that has happened for South African ADSL subscribers. Thank you guys for a topnotch service! It truly is pleasant dealing with excellent people such as yourselves. Keep it up and show them how it is done. After coming from iBurst this is Utopia!
 
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