SAOL wants to Terminate my Account!!!

M

Mcdaddy

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Dolphin Coast, KZN
What do i do with them? I am on the "UNCAPPED & UNSHAPPED account!" yet they send me this,

We regret to inform you that your average usage is more than double the average of all other users on the same service, it is considered abusive and we reserve the right to terminate the account or move you onto a more appropriate package. This is degrading the service for everyone and thus in violation of our terms of service.

We can offer the following:

1. You can go onto a business package at R2300 per month all inclusive.

2. A line only account with a free 1Gb cap for debugging purposes at R139, which is still much cheaper than having the line rental with Telkom, you can then source an uncapped service from another ISP. The reason we give you a free gig is that when you have a problem, you can use the free gig to determine whether the line is down or not, by using the free account we provide.
If both accounts do not work, phone us and we will log a line fault for you.

3. We can give you a 30Gig account at the same price that you are currently paying. Top ups will cost you R29 per gig.


If we do not hear from you by Monday the 26/04/2010, your account will revert to option 2 at the end of this month.



Regards
xxxxxxxx
Saol.com
Click to expand...

So i need help, do i cancel? Do i not have a right to fight for what i purchased as a consumer? I will look at my contract today and if it doesnt say SAOL reserves the right, i think i can probaly take them to court? Firstly it is uncapped and unshapped.


Was really happy with SAOL, even got them some new customers...but now---regret all that i have done to market the company!:mad:


Im sure someone from SAOL is here, can you respond?
 
Thats SAOL code for "we are not selling you what we advertised, so screw you, move on".

My advice, move to Mweb.
 
... and so it begins. Things have olny just started heating up. I can guarantee you that the the right to terminate is reserved. So, no luck there. If you want to fight it you could tell them the clause is void due to interference with social mores, it won't work though and could wind up being expensive... so rather take them to the ASA, for false advertising.
 
I just received the same email, absolute rubbish, it's a 384k and I'm affecting other users?
Going to send and email back to cancel my account.
 
R2300 for a 384k uncapped? WTF? they are mad! You can pay R899 for uncapped 4096k with Mweb or R999 + R414 for uncapped 4096k afterhours.
 
hambone said:
Guys, cancel regardless of whether you got the e-mail. No one should support a company with such dubious practices to advertise one thing and deliver another.
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I don't think its actually SAOL.com I bet you R1000 that its Cybersmart that is putting pressure on saol to do this.

Cybersmart has been soooooo sow lately so I think they are trying to reduce the pressure on the network by ditching the Uncapped Users.
 
cavedog said:
Show them the finger and move to another ISP.

http://sainet.co.za/item.asp?id=127da17293329d8cc4e&n=Y29uc3VtZXI=

They don't shape 384k like Mweb does. And they use Neology backbone and NOT IS.
Click to expand...

does sainet shape rapidshare traffic?

according to this below they don't shape http so i just hope they don't shape rapidshare

ADSL Shaping
SAINET’s ADSL offerings are based on the “best effort” premise, where no guarantees on throughput can be provided, a standard within the South African ADSL market. In an endeavour to improve the user experience on this “best effort” service, and to better manage business critical protocols, SAINET shapes the ADSL Uncapped traffic, in order to ensure these protocols receive priority on the SAINET network.
These protocols include:
• HTTP (internet)
• HTTPS (secure internet)
• SMTP and POP 3 (mail)
• IMAP (mail applications)
• FTP (document uploads)
• TELNET SSH (remote secure access)

Traffic with the following protocols, which are not deemed mission critical for business use, will receive the lowest priority on the SAINET Network:
• P2P
• BitTorrent
• Gaming
 
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Providers are ruining their reputation by doing this. They either have uncapped or they don't. If the account is only good for X gigs, then they should sell it as a X gig package. That way everyone know where they stand.
 
What we need to do is send them each an email canceling our account, I just sent mine.

I can understand a 4mb line messing people around, but downloading at 30+ effecting other users?
 
Super78 said:
does sainet shape rapidshare traffic?

according to this below they don't shape http so i just hope they don't shape rapidshare

ADSL Shaping
SAINET’s ADSL offerings are based on the “best effort” premise, where no guarantees on throughput can be provided, a standard within the South African ADSL market. In an endeavour to improve the user experience on this “best effort” service, and to better manage business critical protocols, SAINET shapes the ADSL Uncapped traffic, in order to ensure these protocols receive priority on the SAINET network.
These protocols include:
• HTTP (internet)
• HTTPS (secure internet)
• SMTP and POP 3 (mail)
• IMAP (mail applications)
• FTP (document uploads)
• TELNET SSH (remote secure access)

Traffic with the following protocols, which are not deemed mission critical for business use, will receive the lowest priority on the SAINET Network:
• P2P
• BitTorrent
• Gaming
Click to expand...

People have reported good speeds on sainet. So I'm just passing on the word. However I noticed that mybroadband has reported a 62GB fair usage limit. So I'm not sure now how uncapped it is.
 
yip I see that hey but 62gbs works well for me

Fair Usage Pool of Bandwidth
In the event that SAINET identifies abuse of the service a “fair user” standard will be applied. Abuse of the network will be based on the drawing of monthly usage reports by SAINET, taking into account the actual vs. projected usage, per customer. Projected usage will be calculated on the historical usage, per customer. Uncapped services will only provided on the actual Telkom speed on the line eg. a 384K service will be provided on a 384K line only.

Current fair pool excessive usage per service:
384K - 62GB
512K - 75GB
4096K - 100GB

Should a customer be considered to be abusing protocols P2P, BitTorrent and Gaming etc., the aforementioned protocols will be moved into a fair usage pool, without prior notification and with immediate effect. This will result in the aforementioned protocols receiving the lowest priority across the SAINET network, as well as the fact that the customer will have to compete for bandwidth with other users, within this pool. Protocols considered to be business critical (i.e. HTTP, HTTPS, SMTP, POP3, IMAP, FTP and TELNET SSH) will continue to receive normal prioritization and the customer should not experience a degradation of these services – therefore users are not capped and are not rate limited. Customers demonstrating commitment to reasonable use can be rescheduled to normal network priorities on a month to month basis on the discretion of SAINET.
 
Hemps said:
What we need to do is send them each an email canceling our account, I just sent mine.

I can understand a 4mb line messing people around, but downloading at 30+ effecting other users?
Click to expand...

It could in a way.

It only take 3 and a half 384k users when downloading at full speed 24/7 to utilize a 1Mbit pipe. -+R1600 is what the company makes with that 1Mbit pipe. So yes they can be making a loss. Cause I know that when you have a 384k line its slow and you tend to leave it downloading 24/7 to get downloaded what you want.
 
Super78 said:
yip I see that hey but 62gbs works well for me

Fair Usage Pool of Bandwidth
In the event that SAINET identifies abuse of the service a “fair user” standard will be applied. Abuse of the network will be based on the drawing of monthly usage reports by SAINET, taking into account the actual vs. projected usage, per customer. Projected usage will be calculated on the historical usage, per customer. Uncapped services will only provided on the actual Telkom speed on the line eg. a 384K service will be provided on a 384K line only.

Current fair pool excessive usage per service:
384K - 62GB
512K - 75GB
4096K - 100GB

Should a customer be considered to be abusing protocols P2P, BitTorrent and Gaming etc., the aforementioned protocols will be moved into a fair usage pool, without prior notification and with immediate effect. This will result in the aforementioned protocols receiving the lowest priority across the SAINET network, as well as the fact that the customer will have to compete for bandwidth with other users, within this pool. Protocols considered to be business critical (i.e. HTTP, HTTPS, SMTP, POP3, IMAP, FTP and TELNET SSH) will continue to receive normal prioritization and the customer should not experience a degradation of these services – therefore users are not capped and are not rate limited. Customers demonstrating commitment to reasonable use can be rescheduled to normal network priorities on a month to month basis on the discretion of SAINET.
Click to expand...

Its actually a good price. R199 for 62Gb is quite good. Although it still not uncapped. Anyways I'm not sure if people were terminated for exceeding that. I think they only review the usage then.
 
Emailed Chetty my cancellation - now the adsl line is with them, do they transfer the line to me again (show on my telkom account) or do they cancel the whole thing altogether?
 
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