jpretorius
02-07-2005, 01:26 AM
Way back when, in the days of steam radio I signed up with MTN via Autopage. Since then I have singlehandedly dragged them, kicking and screaming into the 20th century world of broadband. By some miracle, I managed to get connected about 2 months ago in spite of the best efforts of their their help desk to prevent such reactionary behaviour.
OK so now I get my first statement. The GPRS section lists each connection in terms of "units". 1 unit is anything from 1 byte to about 2.5 megabytes. There is no unit price, but I recorded my usage and so I calculate it myself. It ranges from 86 cents to R2.92 per megabyte with random no charge lines. I complain to them. At first I thought it was the same for all MTN accounts and I couldn't really understand why I was the only person whingeing. Argy-bargy emails up and down and I'm the sicko for making such a fuss.
Then I talk to my buddy who has a "proper" MTN account. He gets to see the details of his account on CallQuest - everything I have been asking for, but not for Autopage clients. So I email Autopage suggesting that they have a look at CallQuest to see what I am on about.
The reply:
"Please note that this website service is for subscribers who have a contract with the MTN Service provider and not MTN Network. This website caters only for the MTN Service provider subscribers."
I thought to submit it for the back page of Financial Mail but it's not even funny.
OK so now I get my first statement. The GPRS section lists each connection in terms of "units". 1 unit is anything from 1 byte to about 2.5 megabytes. There is no unit price, but I recorded my usage and so I calculate it myself. It ranges from 86 cents to R2.92 per megabyte with random no charge lines. I complain to them. At first I thought it was the same for all MTN accounts and I couldn't really understand why I was the only person whingeing. Argy-bargy emails up and down and I'm the sicko for making such a fuss.
Then I talk to my buddy who has a "proper" MTN account. He gets to see the details of his account on CallQuest - everything I have been asking for, but not for Autopage clients. So I email Autopage suggesting that they have a look at CallQuest to see what I am on about.
The reply:
"Please note that this website service is for subscribers who have a contract with the MTN Service provider and not MTN Network. This website caters only for the MTN Service provider subscribers."
I thought to submit it for the back page of Financial Mail but it's not even funny.