At the beginning of the year iBurst moved its helpdesk. Initially there were complaints and unhappiness within the community about the levels of service being provided, even an article on MyBB here.
Since then there has been intensive training on the helpdesk and more agents have been assigned. The question now is has iBurst's helpdesk improved in the last 3 months?
Since then there has been intensive training on the helpdesk and more agents have been assigned. The question now is has iBurst's helpdesk improved in the last 3 months?
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