The best telkom support person EVER !!!

L

LethalChicken

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Hi All,

I've been having a problem with connectivity with my ADSL on the Olivedale exchange for last 4 days. I phoned telkom support and finally they gave me a network fault ref.

for those with problems in olivedale:
Ref: 283ark110805

I then phoned the fault tracking number (0800652652) and spoke to a woman who I will not forget for a long time.

She told me that the techies are working on the fault and is not sure when they will be finished, then I asked ....

Me: Ok, but could you give me a rough estimate, hours days ... anything would help ....
Her: Well you know, knowing Telkom it will most likely be days, nothing is fast around here.

I couldn't stop laughing for about 5 minutes ....

I really appreciated her honesty / sense of humor there...
 
hehe, same thing happened to me when I called about degrading my line.. I asked for a turnaround time on it.. she replied "you do know this is telkom we're talking about.. anything from a day to a month.. " :D
 
Hehehe, funny
I hope none of those tracking numbers can be traced back to her through the call center, she could get into heaps of trouble for having a stab at the 'company'.
 
Sneeky said:
Hehehe, funny
I hope none of those tracking numbers can be traced back to her through the call center, she could get into heaps of trouble for having a stab at the 'company'.
Click to expand...
I know - hope it doesnt get traced back to her. Course if it does I'm sure her mates will track it the other way and make your life a living telkom (read hell)
 
no .. it's not a personal tracking number ... it's a general fault tracking number so a lot of people have access to it ... they freely hand it out to customers in the olivedale area ...

I wouldn't give out my own number as they would get to me and bust her ... which would suck :)
 
BlobNow said:
no .. it's not a personal tracking number ... it's a general fault tracking number so a lot of people have access to it ... they freely hand it out to customers in the olivedale area ...

I wouldn't give out my own number as they would get to me and bust her ... which would suck :)
Click to expand...
Cool - figured as much but we've got to do what we can to protect any telkom employee who expresses such a realistic view so readily.
 
Not realy

Not really guys...I remember giving a tracking no, and they asked me my phone no......Just for safetysakes, i hope the guy/doll who posted the no, could delete it??...keep well :-) ( PS: we can't "drop" the ppl who are on our side.....not so?? )
 
Robin Hood: I did not give any numbers ... just quoted the ref number which had nothing to do with me.

ic: apparently they had major problems on olivedala and general gauteng connectivity.... they said hopefully by sat evening
 
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