In January my 3gig account was upgraded by I Burst arounf January this year to 8,5 gig same price, seems like a bargain. Except suddenly you can't monitor your usgae via the dashboard anymore to see where you stand each month. On Vista it works sort of not on windows 7, so you have to login via the i burst website to see your usgae.
Where they get those figures from only they would know. Our entire company of 28 people struggle to use a 30 gig cap in our office and they tell me i use 8g per month, by middle of the month. It turns out they have not been loading my new 8 g each month so the one loaded in january ran out in may eventually and they try to tell me i have used it. The useage section under your connection has been showing for the past 2 months that i have 2292,47Mb carried over and that i have purchased (only because i was not aware they have never given me my 8g in the first place) 1024MB, this is still the same on 2 August so something is not working there. Every month now my 8g does not loaded to my account and i have to call in to explain the situation to somebody. I have 3 pending reference numbers, non of them resolved yet, i still await the first usage report promised me from 2 July which would have been sent (by the close of business today sir).
Is anybody else having similar problems ?
Where they get those figures from only they would know. Our entire company of 28 people struggle to use a 30 gig cap in our office and they tell me i use 8g per month, by middle of the month. It turns out they have not been loading my new 8 g each month so the one loaded in january ran out in may eventually and they try to tell me i have used it. The useage section under your connection has been showing for the past 2 months that i have 2292,47Mb carried over and that i have purchased (only because i was not aware they have never given me my 8g in the first place) 1024MB, this is still the same on 2 August so something is not working there. Every month now my 8g does not loaded to my account and i have to call in to explain the situation to somebody. I have 3 pending reference numbers, non of them resolved yet, i still await the first usage report promised me from 2 July which would have been sent (by the close of business today sir).
Is anybody else having similar problems ?
