Neotel - Hunting Facilities OUT OF ORDER!

Right so you may consider this thread as a random rant or a customer complaint... Take it as you will but remember one thing NEOTEL are currently unable to install hunting facilities on your lines... for 10 weeks...

Before you consider installing any NEOTEL system into your business, call Neotel and ask if they have the facility for hunting to other lines should one of your numbers be currently engaged in a call. Extremely important if like me you are losing business due to this very fact.

Seems like a simple question and a must have facility for any business "upgrading" to the Neotel service? Telkom has it...

Currently I have waited 9 weeks for line ports, faulty Neoflex CDMA modules, terrible Altech service and all round incompetence only to find out that a question asked to these rocket scientists during my first meeting with them? Can I hunt my calls should they be engaged? YES OF COURSE YOU CAN!

WRONG WRONG WRONG - The national sales manager of Neotel confirmed telephonically today that their hunting service will be out of order for at least 10 weeks! After asking him to put such in writing he advised that he would e-mail me immediately, thank goodness for my recording system on my PABX! Still waiting for your e-mail copied to the CEO of NEOTEL as discussed Brayden? Let me guess it got lost in the black administration hole in the NEOTEL boardroom? thought so...

If anyone is considering Neotel as a serious telecoms alternative, please ask the question.

Q: CAN NEOTEL INSTALL HUNTING FACILITIES ON YOUR LINE?

A: NO!

we have had our hunting facility activated last week, and it still works at the moment. Maybe the problem is with altech. they are normally very bad in customer services. I went with samcom communications. The lady new what she talk about and organised to have my branch in jhb added to her list of customers to look after.

Will try anything at the moment thanks @ Hunter 30, but one thing is for sure you cannot currently activate hunting facilities for 10 weeks from Neotels mouths... @ 8:45 AM 07/09/2010.

Well, thats a shame though. I am enjoying the services for work and its great. For home though not that happy all the time but because I move quite a bit a need something on at all the time.
We will be getting there neofibre option soon. They need to check the availability and when they can do it for us. I jyst want to know first from others if the line speed they are getting on a 1mb line is any good and stable. hopefully its better than a telkom 4 mb, but i think i might be missing the plot here all together.