Location: Gauteng
URL: http://www.fidesrecruitment.co.za
Description:
Job Description
Full Job Title Planning Tools Support and Deployment specialist – Salary CTC R450K to R600K
Department Planning
Location: Fourways, JHB Duration Permanent
Start Date ASAP
General Description – Role & Purpose
The Planning Tools Support and Deployment Specialist understands the subject matter of RF planning and Optimisation and has a good understanding of the IT aspects of the planning tool environment. His/her responsibilities are to deploy, configure and support the planning tool environments at Aircom customers in Africa and in certain cases, worldwide. He\she will be required to attend meetings with customers to discuss project requirements and support issues.
He/she may be called upon to assist in technical presales effort from time to time.
The Planning Support and Deployment specialist reports to the Regional Deployment & Support Manager
Experience & Skills required
Essential Experience – At least 3 years experience in the delivery of software solutions to customers – Advanced use of, MS-Word, MS-Excel, MS-PowerPoint a prerequisite – Good stakeholder communication skills – Experience in creating and tracking action items, tasks – Very High Sense of urgency in sorting out issues raised by customers – Experience in dealing with Telco customers in Africa is an advantage
Essential Technical Experience: – Degree or diploma in relevant field – 2-3 years experience with the hands-on delivery of software solutions to customers is an advantage – Wireless Telecoms is a huge advantage – Oracle DBA and SQL, Unix And Citrix experience is a huge advantage – IT Networking experience – Understanding of Radio Network Planning and Optimization in Mobile Network Operators. – Good knowledge of Radio Planning & Optimization software tools or Mobile Network Radio Planning & Optimization experience
Duties and Responsibilities:
- Assist Engineers with problem analysis and resolution – Be able to very quickly analyze and diagnose customer requirements and offer solutions where appropriate – Mentor new or inexperienced staff – Be able to build strong professional relationships with customers and internal staff – Have a good knowledge of SQL, PL\SQL – Have a good knowledge of Oracle – Have a good knowledge of XML – Be able to write accurate and robust scripts to resolve or workaround specific key customer issues – Have a very detailed knowledge of AIRCOM tools import\export procedures – Provide technical support to customers and internal staff via phone, email and fax. – Visit customer sites (worldwide) when required to carry out advanced software installations and to resolve advanced and complex technical support issues – Be able to communicate clearly and concisely on a wide range of technical subjects to our entire customer base – Ensure that customer satisfaction is maintained to the highest level possible – Be able to work under own initiative and as part of a team – Be a ‘team player’ – Be familiar and be able to follow the processes involved in reproducing customer problems and to log these into bug reporting systems – Take the lead in complex technical decisions relating to the Planning Tool product line in the region – Identify technical risks & issues and create action plans accordingly – Assist in identifying training requirements for customers – Assisting the sales team with technical feasibility studies; demonstrations and other pre-sales tasks – Provide technical training both in house and to customers and develop new course material and strategies – Stay abreast of the latest technologies and products and ensure this information filters through to the appropriate resources – Carry out thorough system requirements analysis based on business needs – Translate system requirements into system designs and Statements of Work – Point of contact for Planning Tool technical staff, customers and managers on all technical issues and projects – Produce customer upgrade plans and suggest best course of actions
Personal Characteristics:
The following personal characteristics would be advantageous: – Customer service orientation – a strong sense of customer service is required towards both internal and external customers. – Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience. – Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals. – Teamwork – the ability to work effectively within the Aircom South Africa team structure is extremely important. – Technical – must be comfortable in the field of telecommunications, and be able to communicate well with customers and peers on technical issues. – Detail attention – must be able to understand technical issues with sufficient detail – Sense of urgency – must be able to react quickly to customer requests – Assertiveness – must keep the customer happy, but must not simply agree to doing everything requested – Enjoy challenges – must enjoy meeting and overcoming challenges.
NOTE: This position does involve travel into Africa.
For more information about AIRCOM, the company and the solutions, goto:
http://www.aircominternational.com/
Apply to this job
URL: http://www.fidesrecruitment.co.za
Description:
Job Description
Full Job Title Planning Tools Support and Deployment specialist – Salary CTC R450K to R600K
Department Planning
Location: Fourways, JHB Duration Permanent
Start Date ASAP
General Description – Role & Purpose
The Planning Tools Support and Deployment Specialist understands the subject matter of RF planning and Optimisation and has a good understanding of the IT aspects of the planning tool environment. His/her responsibilities are to deploy, configure and support the planning tool environments at Aircom customers in Africa and in certain cases, worldwide. He\she will be required to attend meetings with customers to discuss project requirements and support issues.
He/she may be called upon to assist in technical presales effort from time to time.
The Planning Support and Deployment specialist reports to the Regional Deployment & Support Manager
Experience & Skills required
Essential Experience – At least 3 years experience in the delivery of software solutions to customers – Advanced use of, MS-Word, MS-Excel, MS-PowerPoint a prerequisite – Good stakeholder communication skills – Experience in creating and tracking action items, tasks – Very High Sense of urgency in sorting out issues raised by customers – Experience in dealing with Telco customers in Africa is an advantage
Essential Technical Experience: – Degree or diploma in relevant field – 2-3 years experience with the hands-on delivery of software solutions to customers is an advantage – Wireless Telecoms is a huge advantage – Oracle DBA and SQL, Unix And Citrix experience is a huge advantage – IT Networking experience – Understanding of Radio Network Planning and Optimization in Mobile Network Operators. – Good knowledge of Radio Planning & Optimization software tools or Mobile Network Radio Planning & Optimization experience
Duties and Responsibilities:
- Assist Engineers with problem analysis and resolution – Be able to very quickly analyze and diagnose customer requirements and offer solutions where appropriate – Mentor new or inexperienced staff – Be able to build strong professional relationships with customers and internal staff – Have a good knowledge of SQL, PL\SQL – Have a good knowledge of Oracle – Have a good knowledge of XML – Be able to write accurate and robust scripts to resolve or workaround specific key customer issues – Have a very detailed knowledge of AIRCOM tools import\export procedures – Provide technical support to customers and internal staff via phone, email and fax. – Visit customer sites (worldwide) when required to carry out advanced software installations and to resolve advanced and complex technical support issues – Be able to communicate clearly and concisely on a wide range of technical subjects to our entire customer base – Ensure that customer satisfaction is maintained to the highest level possible – Be able to work under own initiative and as part of a team – Be a ‘team player’ – Be familiar and be able to follow the processes involved in reproducing customer problems and to log these into bug reporting systems – Take the lead in complex technical decisions relating to the Planning Tool product line in the region – Identify technical risks & issues and create action plans accordingly – Assist in identifying training requirements for customers – Assisting the sales team with technical feasibility studies; demonstrations and other pre-sales tasks – Provide technical training both in house and to customers and develop new course material and strategies – Stay abreast of the latest technologies and products and ensure this information filters through to the appropriate resources – Carry out thorough system requirements analysis based on business needs – Translate system requirements into system designs and Statements of Work – Point of contact for Planning Tool technical staff, customers and managers on all technical issues and projects – Produce customer upgrade plans and suggest best course of actions
Personal Characteristics:
The following personal characteristics would be advantageous: – Customer service orientation – a strong sense of customer service is required towards both internal and external customers. – Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience. – Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals. – Teamwork – the ability to work effectively within the Aircom South Africa team structure is extremely important. – Technical – must be comfortable in the field of telecommunications, and be able to communicate well with customers and peers on technical issues. – Detail attention – must be able to understand technical issues with sufficient detail – Sense of urgency – must be able to react quickly to customer requests – Assertiveness – must keep the customer happy, but must not simply agree to doing everything requested – Enjoy challenges – must enjoy meeting and overcoming challenges.
NOTE: This position does involve travel into Africa.
For more information about AIRCOM, the company and the solutions, goto:
http://www.aircominternational.com/
Apply to this job