View Full Version : HTC Desire 2.2 Upgrade: What is happening in SA, HTC?
I've been reading on the wires, and Desire owners worldwide are getting 2.2 updates but in South Africa, there is a black hole. No information, no plan, nothing.
I must admit, I'm pretty gatvol. So I've written an email to HTC asking what the hell is going on. I'm not the first, but more pressure can't hurt.
I really don't want to do a manual update, I know that I can.. To me it's really an issue of principle. What is so special about South African handsets that it takes months to do what's already done elsewhere in the world.
Here goes:
Hi
I have recently bought an HTC Desire with Android 2.1 OS on the MTN network in South Africa. For some time now, it seems that overseas OTA Froyo 2.2 updates have started in the UK and other countries but there is absolutlely zero information or communication from the local distributors, LEAF, about South African Desire owners.
Most desire owners are tech and net savvy, so we know exactly what is happening in other countries around the world. I have received absolutely NO communication from LEAF or HTC. Upon enquiring I got answers like 'the update will be available soon', 'we're working on it', and 'there is no date by which the update will be available'.
This is totally unacceptable, and only serves to alienate and antagonise HTC customers in South Africa. Bear in mind that Desire owners are early adopters of technology and therefore many will want to update to 2.2, especially since in early July, HTC was announcing upgrades in the UK. It's now almost the end of October and there is a vacuum of information from the local distributors, LEAF about this.
At the very least, I would expect some explanation by way of press releases from HTC to explain to South African Desire owners 1) Why the delay 2) What the problem is 3) A firm date When 2.2 can be expected to be rolled out to users.
I must say that I feel very much like a second class HTC owner, since I have already met people who have bought Desires in the UK with 2.2 already installed. It seems like South Africans 'don't count'.
Also, answers from HTC have been non-commital, patronising and seemingly, hiding truth behind a host of quasi-technical terms such as 'software conflict'. Many of us Desire owners are technically capable, work with software and other technically complicated systems, so explanations like the one above carry absolutely no weight.
I would also like to know what modifications, if any, are made to the HTC Desire sold in South Africa as opposed to, say, the UK. I suspect very few, if any modifications are made.
Please give me, and other users, some direct, concrete answers to our concerns.
I have read some of your previous answers to similar concerns, and to be blunt, they are pathetic.
Please note that my email, and your response, will be published on mybroadband.
Yours
Obelix
22-10-2010, 11:56 AM
Your anger should be aimed at your service provider - htc has nothing to do with it.
goto www.androidza.co.za, and get the files to do your upgrade manually. I did mine months ago......
hawker
22-10-2010, 12:24 PM
Your anger should be aimed at your service provider - htc has nothing to do with it.
goto www.androidza.co.za, and get the files to do your upgrade manually. I did mine months ago......
+1
Did the same thing.
Ya
Am aware of the androidza forum, and their manual upgrade. But IMHO, HTC and Leaf have a lot to answer to.
Depending on their response, I'll then make a decision to upgrade manually.
Not holding my breath though :D
Obelix
22-10-2010, 12:30 PM
Ps - doing the upgrade manually is NOT rooting your phone - so dont worry about that...
hawker
22-10-2010, 12:32 PM
Ps - doing the upgrade manually is NOT rooting your phone - so dont worry about that...
Yep, its the official Froyo update with HTC Sense.
It's just MTN (AFAIK) that are not pushing the update out to their clients.
OK. I might just give it a whirl tonight.........
Anybody experienced the 'software conflict' excuse that HTC is trotting out?
quote below from: http://ubuntu-za.org/aggregator/sources/22
Dear Mr Marius ,
Thank you for contacting HTC.
Kindly be notified that your Issue has been escalated to the next level of which we are going to make sure we keep in-touch with Leaf and make sure all HTC users are on the same level with anyone else around the globe,however , the delay in the 2.2 was due to software conflicts that were discovered while testing the software for the Middle East and Africa not just South Africa and currently we are working hard to bring it as soon as possible and we really understand that we promised to deliver it sometime ago.
Leaf is an official HTC retailer in Southern & Sub Saharan region and whatever is provided they deliver.
If you have any other inquiries, don’t hesitate to contact us again.
Please note that you can contact us via support line which is a toll free number 0800 982 773. For further details, please go tohttp://www.htc.com/europe/CA_Hotline.aspx , Thank you so much for using HTC products.
Respect & Regards,
James Namauka
HTC Technical Support Team
FarligOpptreden
22-10-2010, 12:38 PM
Why do people even still worry about rooting their phones? It's so common it's not even funny anymore...
Obelix
22-10-2010, 12:41 PM
Why do people even still worry about rooting their phones? It's so common it's not even funny anymore...
Becasue when the time comes for a warranty call the providers may get sticky and i really dont have the energy to fight with them. So untill i can root my phone , and then unroot it ( ie get back the original stuff ) i wont consider rooting as an option.
Becasue when the time comes for a warranty call the providers may get sticky and i really dont have the energy to fight with them. So untill i can root my phone , and then unroot it ( ie get back the original stuff ) i wont consider rooting as an option.
+1 On that. I already have some issues about the touch calibration. Toward the top of the screen, whatever I touch, the incorrect object below it is selected. Anybody else with the same issues? There doesn't seem to be anyway of calibrating the touch screen properly. BTW, the Samsung M8800 and Samsung Star I had before this phone did not have such issues. The touch functionality was very accurate...
Herewith response from HTC
Dear Mr ****;
Thank you for contacting HTC.
In regards to your inquiry,kindly be advised that we are currently working on the testing of the update of your phone and it will be available soon.
We are currently targeting the middle of next month for a release of the update, as we are
making sure everything is in working order when we deliver the update to you. Please remember that
this is a target date and could be changed if we encounter issues that we need to resolve before
delivering the update.
If you have any other inquiries, don’t hesitate to contact us again.
Please note that you can contact us via support line which is a toll free number 0800 982 773. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx , Thank you so much for using HTC products.
Respect & Regards,
Ntando.
HTC Technical Support Team
http://www.htc.com
There you have it. From the horse's mouth. Typical non-committal response from a corporate. God only knows what they are 'testing', and why it takes so long. Expect the target to slip....
'Losing customers 101' by HTC. I won't be buying another one.....
Well
Upgraded manually to Froyo on the weekend. A very painless experience. No thanks to HTC or Leaf though....
Loving it.... :D
HawkiesZA
26-10-2010, 01:56 PM
The problem here has been mentioned in quite a few articles on MyBB. Leaf has to do the upgrades OTA according to some mandate set by el Goog and Leaf does not want the cost of the update to be carried by the cusomer - they want the updates to be free.
This means that the problem is not with HTC or Leaf, but with the service providers not having the infrastructure to do FOTA updates yet. I, for one, love HTC devices but I hate Leaf, so I'll probably carry on buying them but I'll also probably carry on rooting them - if only to have tools like Titanium, SetCPU and MarketEnabler available to me.
Sent from my Plain Biff Dream using MyBroadband Android App
dualmeister
26-10-2010, 03:57 PM
+1
Couldn't wait anymore for update.
Did the manual update without rooting phone and now it's like a new phone :D
Masataka
27-10-2010, 10:18 AM
FYI, the update is controlled by Leaf, they need to make it available but they are just a sh** company
HawkiesZA
27-10-2010, 12:58 PM
FYI, the update is controlled by Leaf, they need to make it available but they are just a sh** company
I'm not disagreeing that the updates are controlled by Leaf, but I disagree with the notion that they are the only ones to blame. Here (http://mybroadband.co.za/news/cellular/14262-Zero-rated-Android-upgrades-the-pipeline.html) is one of the articles that I spoke of. Leaf wants the updates to be free seeing as we have astronomical mobile broadband costs. I think it's the right move, but I have to wonder why on earth it's taking so long for the infrastructure to be put in place by the carriers.
b_crazy
27-10-2010, 04:12 PM
I got my Desire in on 02/10/10 from Nashua mobile and the Android version is 2.2. I haven't had to upgrade or anything like that at all. Anybody else had this experience?
hawker
27-10-2010, 04:27 PM
I got my Desire in on 02/10/10 from Nashua mobile and the Android version is 2.2. I haven't had to upgrade or anything like that at all. Anybody else had this experience?
Thats pretty cool :)
eitai2001
27-10-2010, 11:01 PM
Just as a heads up ... if I'm not mistaken, you can take your phone directly to Lead for the upgrade ... not sure where westville is though ... if it's in Durban and you are on Vodacom, the shop at the Pavillion might be able to help.
Mr Feesh
28-10-2010, 02:01 PM
Just as a heads up ... if I'm not mistaken, you can take your phone directly to Lead for the upgrade ... not sure where westville is though ... if it's in Durban and you are on Vodacom, the shop at the Pavillion might be able to help.
Pavilion is in Westville :)
dhirennaidoo
30-10-2010, 11:21 AM
Irrespective of which network you're on, you may take your phone to the Leaf kiosk at the MTNSP store at Pavillion for the Froyo upgrade.
hawker
30-10-2010, 11:46 AM
Or you could just do it yourself :)
badass
30-10-2010, 11:54 AM
got my phone 28th out the box 2.2 very nice
This sucks,got mine Thursday and still on 2.1
Nothing for SA yet?
ShirazSuleman
16-01-2011, 07:32 PM
Lol it is so easy to do it manually and you do NOT lose your warranty. I honestly do not see any downsides from doing it manually.
That said, rooting my phone was the best thing I've ever done. I was scared in the beginning but it is so easy. It is also unrootable for warranty purposes.
The default HTC Sense ROM just cannot touch CyanogenMod.
1.Can it be done on MTN phone?
2.Where do i get the update from?
3.Any problems with the update,does everything work fine?
Thanks
ShirazSuleman
16-01-2011, 09:12 PM
1.Can it be done on MTN phone? Yes, I did on mine.
2.Where do i get the update from? Just download the RUU from here - http://forum.xda-developers.com/showthread.php?t=695667 (If your phone is unbranded, use the latest of the RUU_Bravo_HTC_WWE files. If it is branded, you're probably going to have to root to get FroYo). Plug your phone in and run the RUU file. 10 minutes and it will be done but beware that all your apps, settings will be reset.
3.Any problems with the update,does everything work fine? Perfect.
Branded meaning does it show MTN on startup?Nope mine only displays HTC..
Ok will try it.
Ok did it...Now my phone is DEAD!!!
I ran the update and everything was done,it then said phone is now ready.
But after that phone does not come on,i think its stuffed.That's just great!!
ShirazSuleman
17-01-2011, 11:05 AM
There's no way an RUU will damage your phone. It's an official update from HTC.
Are you sure phone is not branded? It is not just on startup that there should not be any SP logo, it could be any logo of the SP at any point.
When you try and turn the phone on, does it vibrate at all? Or does nothing happen? (Try pulling the battery out, putting it back in and pressing the power button)
Nope not branded,it only said HTC.
When i press power button the phone vibrates and the bottem buttons light up,also you hear the HTC jingle.But the screen stays dead..
I phoned HTC and they said i must hold the volume down with the power button.But nothing happens..
ShirazSuleman
17-01-2011, 11:33 AM
Try downloading and running this RUU - http://shipped-roms.com/shipped/Bravo/RUU_Bravo_Froyo_HTC_WWE_2.09.405.8_Radio_32.43.00. 32U_5.09.00.20_release_140022_signed.exe
To do this, first pull out the phone battery. Then put it back in and power the phone up whilst holding down the back (not volume down) button. The screen will not show anything but the phone will turn on.
Then, connect the phone to the PC and run the RUU.
I have nokia e63,you want me to put something on sd card and swop it to HTC.Would that work?
ShirazSuleman
17-01-2011, 11:41 AM
I have nokia e63,you want me to put something on sd card and swop it to HTC.Would that work?
Nope, just try the above RUU. It should fix the problem but you must make sure that your phone is in fastboot (power the phone up whilst holding down the back (not volume down) button)
Nope nothing happens when i hold back with power button.
ShirazSuleman
17-01-2011, 11:49 AM
Nope nothing happens when i hold back with power button.
Yeah, you won't see anything happen because the screen is blank but the phone will be in fastboot mode if you follow the instructions. Whilst it is in that mode, run the RUU .exe whilst the phone is connected to your PC.
Should it not vibrate,how would i know its on?
ShirazSuleman
17-01-2011, 11:57 AM
The phone does not vibrate when entering fastboot so if it does not vibrate, you're in fastboot and it will show up on the PC as a USB device connected if you've got the HTC drivers installed.
ShirazSuleman
17-01-2011, 01:04 PM
Is the issue fixed?
Out of interest, what was the name of the RUU file that you first flashed?
Ok just got back now,will try it now and get back to you.
Bliksem Shiraz it works...:D:D
Where you stay?I wanna buy you lunch or something..
Please send me your cell no..
RUU_Bravo_HTC_WWE_1.21.405.2_Radio_32.36.00.28U_4. 06.00.02_2_release_126984_signed.exe
I used this one the first time,was it wrong?
Slootvreter
17-01-2011, 03:30 PM
ANyone did the upgrade on the Wildfire?
ANyone did the upgrade on the Wildfire?
I dont think the Wildfire can do 2.2,only 2.1
Slootvreter
17-01-2011, 03:54 PM
That said, rooting my phone was the best thing I've ever done.
Why is it so great?
ShirazSuleman
17-01-2011, 04:13 PM
RUU_Bravo_HTC_WWE_1.21.405.2_Radio_32.36.00.28U_4. 06.00.02_2_release_126984_signed.exe
I used this one the first time,was it wrong?
Yeah, that was the wrong one, that is 2.1. Apologies, I should have been more specific and just told you the exact version.
The version you have is not the latest though so you can still upgrade to the latest if you like - http://shipped-roms.com/shipped/Bravo/RUU_Bravo_Froyo_HTC_WWE_2.29.405.5_Radio_32.49.00. 32U_5.11.05.27_release_159811_signed.exe
But you have a working FroYo ROM now :)
ShirazSuleman
17-01-2011, 04:18 PM
I dont think the Wildfire can do 2.2,only 2.1
The Wildfire has 2.2. My friend is using with no problems. Only thing is that MTNs' Wildfires seem to be branded so to upgrade, you might need a Goldcard. Link for the FroYo RUU - http://shipped-roms.com/shipped/Buzz/OTA_Buzz_Froyo_HTC_WWE_2.22.405.1-1.37.405.1_release_160253md3o2yhu6sxs3txn.zip
And should you receive a CID error whilst running the RUU (meaning it's a branded phone), follow this guide: http://android.modaco.com/content/software/308798/pc-application-goldcardtool/
Tip: You do not need two sd cards as the guide says, just format the sd (from windows) you're going to use whilst it is in your phone.
ShirazSuleman
17-01-2011, 04:22 PM
Why is it so great?
I can install custom ROMS. AOSP Roms being one of them which are faster, smaller and better looking than HTC sense. In addition, I can install custom kernels with different undervolt levels and different overclocking abilities. Also, I can install the baseband version of my choice. In addition, the custom ROMS (Sense and AOSP) have so much more functionality than stock. CyanogenMod has such an awesome power control widget that allows you control a whole lot more than the stock power widget and so much more.
Also, custom recoveries give you so much more functionality and unrooting is one click away :D
Shiraz what is the diffs between the one i have now and the latest one.
ShirazSuleman
17-01-2011, 04:37 PM
Shiraz what is the diffs between the one i have now and the latest one.
Not much that I can remember, newer baseband (radio) version that might help battery a bit. HTC do not release a changelog which is pretty crap.
ShirazSuleman
17-01-2011, 04:43 PM
Pretty sure. You could always go back to the working one if you have trouble :)
Slootvreter
18-01-2011, 07:59 AM
The Wildfire has 2.2. My friend is using with no problems. Only thing is that MTNs' Wildfires seem to be branded so to upgrade, you might need a Goldcard. Link for the FroYo RUU - http://shipped-roms.com/shipped/Buzz/OTA_Buzz_Froyo_HTC_WWE_2.22.405.1-1.37.405.1_release_160253md3o2yhu6sxs3txn.zip
And should you receive a CID error whilst running the RUU (meaning it's a branded phone), follow this guide: http://android.modaco.com/content/software/308798/pc-application-goldcardtool/
Tip: You do not need two sd cards as the guide says, just format the sd (from windows) you're going to use whilst it is in your phone.
On the ROM's website I read about ads. Where do these pop up?
ShirazSuleman
18-01-2011, 10:01 AM
On the ROM's website I read about ads. Where do these pop up?
It's an official HTC update so it should function as the one is on your at the moment however it is not rootable for the time being.