Location: Gauteng
URL: http://www.xtremehr.co.za
Description:
Job Description: Operational Account Executive
Reports to: Head of Operations
Project duties:
1. Daily Operational Task Management
• The daily planning and management of assigned operational processes, repeat campaigns and automated projects
• Pro-actively monitor all weekly and monthly scheduled runs
• Pro-actively detect errors or failures and raise the necessary flags
• Daily problem solving and identifying critical issues with ease
• Ensure issues are tracked, reported on and resolved in a timely manner
• Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
• Testing of deliverables and quality assurance
• Proactive monitoring of daily/weekly/monthly tasks
• Ensuring that all project documentation is up to date
• Handling change requests and new campaigns at a complexity level 2 (no specification needed)
• Daily troubleshooting
• Daily, weekly and monthly reporting
• Liaise with the creative team on projects and campaigns
• First level client support (diagnosis and problem routing)
2. Feedback and Reporting
The Operational Account Executive is responsible for giving accurate and regular feedback to management and the account managers. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:
• Expected runs for the week
• Confirmed runs
• Tasks completed
• Tasks pending
• Tasks overdue
o Reasons
• Infrastructure issues
o Resolutions
o Downtime
3. Client Management
• Forming a positive working relationship with the appropriate client contact to facilitate all regular and repeated tasks.
• Forming a good working relationship with internal resources involved in briefing, managing and reporting on operational tasks.
• Communicating appropriately in line with the appropriate methodology
4. General
• Identifying new functionality requirements or design requests and feeding these back to the application development team
• General knowledge of the industry and keeping up to date with any current advancements and changes
5. Other
• The operational service team member will be responsible for any other functions that management may require from time to time
Candidate profile:
• 2-4 years experience within a similar position
• Working experience in a software/IT industry will be an advantage
• Have a strong ability to conceptualize and follow through on projects from start to finish
• Highly organised, logical and structured individual
• Strong customer service experience
• Excellent time management ability
• The candidate must be comfortable in an open plan set-up with constant group interaction
Operational Account Executive position, Performance areas:
• File formatting
• CSV files
• File transfer process
• Data manipulation
• Establish, maintain and develop databases and applications
• Importing and exporting of data and Databases
• Knowledge on HTML, XML, CSS, MySQL, JavaScript will be highly beneficial
• Troubleshooting issues and applications
Duties and Responsibilities might include:
• Assisting client with software application;
• Install workstation software;
• Trouble shoot problems;
• Provide in-depth technical support in specialist areas;
• Create customized report using Crystal Report;
• Provide Training when necessary and
• Extracting information from databases via SQL
• Provide onsite technical product expertise to clients;
• Understand, troubleshoot, diagnose and resolve customer issues;
• Provide a single, onsite contact and escalation management for product escalations;
• Provide ongoing software release planning and documentation.;
• Effectively manage many different tasks simultaneously
• Liaising with Client’s IT and Business staff;
• Provide after Sales Support;
• Managing client expectations and providing feedback to client regarding technical issues resolved;
• Building client relationship;
• Documentation: – technical implementation procedures, troubleshooting guides and the client environment;
• SQL scripting, Database Admin and support
• SQL Collation issue troubleshooting;
Disclaimer:
Please note:
a)Only Short-Listed applicants will be contacted. Therefore, if you have not received any response or feedback within 14 days of your application, consider your application as unsuccessful. Your information will be kept on our system for any other suitable positions.
b) Xtreme Human Resources can delete, expire or change jobs at any time without prior notice.
c) Xtreme Human Resources does not guarantee any career / job-opportunities.
d) Xtreme Human Resources can request a technical / competency tests upon first interview.
e) The requirements mentioned are non-negotiable and applicants should meet most of the requirements in order to be considered for the advertised position.
Application Process (South African Citizens Only) If you don’t follow the correct application process your application will not be considered Apply – Send updated CV and skills matrix to: [email protected] Quote the following in your subject line: Operational Account Executive Please provide the following information on your E-Mail Message:
1) Current CTC Salary Package
2) Expected CTC Salary Package
3) Reason for seeking other employment
4) Notice Period Required
5) Current Position Title:
We would like to thank you for viewing our advertised positions. For other vacancies and information please visit: www.xtremehr.co.za
Apply to this job
URL: http://www.xtremehr.co.za
Description:
Job Description: Operational Account Executive
Reports to: Head of Operations
Project duties:
1. Daily Operational Task Management
• The daily planning and management of assigned operational processes, repeat campaigns and automated projects
• Pro-actively monitor all weekly and monthly scheduled runs
• Pro-actively detect errors or failures and raise the necessary flags
• Daily problem solving and identifying critical issues with ease
• Ensure issues are tracked, reported on and resolved in a timely manner
• Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
• Testing of deliverables and quality assurance
• Proactive monitoring of daily/weekly/monthly tasks
• Ensuring that all project documentation is up to date
• Handling change requests and new campaigns at a complexity level 2 (no specification needed)
• Daily troubleshooting
• Daily, weekly and monthly reporting
• Liaise with the creative team on projects and campaigns
• First level client support (diagnosis and problem routing)
2. Feedback and Reporting
The Operational Account Executive is responsible for giving accurate and regular feedback to management and the account managers. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:
• Expected runs for the week
• Confirmed runs
• Tasks completed
• Tasks pending
• Tasks overdue
o Reasons
• Infrastructure issues
o Resolutions
o Downtime
3. Client Management
• Forming a positive working relationship with the appropriate client contact to facilitate all regular and repeated tasks.
• Forming a good working relationship with internal resources involved in briefing, managing and reporting on operational tasks.
• Communicating appropriately in line with the appropriate methodology
4. General
• Identifying new functionality requirements or design requests and feeding these back to the application development team
• General knowledge of the industry and keeping up to date with any current advancements and changes
5. Other
• The operational service team member will be responsible for any other functions that management may require from time to time
Candidate profile:
• 2-4 years experience within a similar position
• Working experience in a software/IT industry will be an advantage
• Have a strong ability to conceptualize and follow through on projects from start to finish
• Highly organised, logical and structured individual
• Strong customer service experience
• Excellent time management ability
• The candidate must be comfortable in an open plan set-up with constant group interaction
Operational Account Executive position, Performance areas:
• File formatting
• CSV files
• File transfer process
• Data manipulation
• Establish, maintain and develop databases and applications
• Importing and exporting of data and Databases
• Knowledge on HTML, XML, CSS, MySQL, JavaScript will be highly beneficial
• Troubleshooting issues and applications
Duties and Responsibilities might include:
• Assisting client with software application;
• Install workstation software;
• Trouble shoot problems;
• Provide in-depth technical support in specialist areas;
• Create customized report using Crystal Report;
• Provide Training when necessary and
• Extracting information from databases via SQL
• Provide onsite technical product expertise to clients;
• Understand, troubleshoot, diagnose and resolve customer issues;
• Provide a single, onsite contact and escalation management for product escalations;
• Provide ongoing software release planning and documentation.;
• Effectively manage many different tasks simultaneously
• Liaising with Client’s IT and Business staff;
• Provide after Sales Support;
• Managing client expectations and providing feedback to client regarding technical issues resolved;
• Building client relationship;
• Documentation: – technical implementation procedures, troubleshooting guides and the client environment;
• SQL scripting, Database Admin and support
• SQL Collation issue troubleshooting;
Disclaimer:
Please note:
a)Only Short-Listed applicants will be contacted. Therefore, if you have not received any response or feedback within 14 days of your application, consider your application as unsuccessful. Your information will be kept on our system for any other suitable positions.
b) Xtreme Human Resources can delete, expire or change jobs at any time without prior notice.
c) Xtreme Human Resources does not guarantee any career / job-opportunities.
d) Xtreme Human Resources can request a technical / competency tests upon first interview.
e) The requirements mentioned are non-negotiable and applicants should meet most of the requirements in order to be considered for the advertised position.
Application Process (South African Citizens Only) If you don’t follow the correct application process your application will not be considered Apply – Send updated CV and skills matrix to: [email protected] Quote the following in your subject line: Operational Account Executive Please provide the following information on your E-Mail Message:
1) Current CTC Salary Package
2) Expected CTC Salary Package
3) Reason for seeking other employment
4) Notice Period Required
5) Current Position Title:
We would like to thank you for viewing our advertised positions. For other vacancies and information please visit: www.xtremehr.co.za
Apply to this job