Web Africa "Download Plus" Throttled?

M

MAVADO

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Hey all,

Well I was getting 400K download speeds but then, Midnight struck ( who you gonna call :D ) and I hit a brick wall. Download Plus kicks in and I started getting speeds of 20-50Kbps. Sigh :(
 
Hi Guys,

This absolutely should not be happening. I've got our engineers investigating, will come back to you with more info.
 
Hey MAVADO,

I've dropped you a PM requesting a little more detail around the issue. I'll have our engineers look into this on your specific account as we've looked at the general setup of Download Plus and all is working as per normal.
 
Ok false alarm. It was slow in the beginning ( maybe because of the changeover ). Normal speeds resumed 45 minutes in. My bad :)
 
All good MAVADO.
Please let me know if things started going a little wonky again and I'll have things looked into.

Enjoy the rest of your evening :)
 
Things are wonky again WAJeff....

I only managed to download 1.5 gigs on the 16th between 12am and 6am. this morning i got 772mb.
i did phone support yesterday, and he reset my port etc, but now its slower.
 
ChrisJ said:
Not any more, I am on the vodacom backbone. They also use IS and BCS.
Click to expand...

Hi Chris

Is there an option to utilise Vodacom's network and what might the account's name be?

EDIT: Would go directly to Vodacom, however they only offer 10 GB packages with no top-up - have requested a bigger account but as yet have not received feedback.

My WA account is still intermittently beset with issues.
 
Last edited:
Flanjet said:
Things are wonky again WAJeff....

I only managed to download 1.5 gigs on the 16th between 12am and 6am. this morning i got 772mb.
i did phone support yesterday, and he reset my port etc, but now its slower.
Click to expand...

Heya,

Again, this shouldn't be happening. I've monitored Download Plus hours a few times from my personal account and always had full line speed.
Things are a little hard to test at the moment, so we can only really have a look at this from midnight tonight. I'll see if I can have our NOC guys look into something tonight.

What where you trying to download last night if you don't mind me asking?
I've dropped you a PM request further details so I can follow up on any escalations that Support may have created for you already.

This is the first that we are hearing of this, no other customers have reported this. Hopefully this is simply an isolated issue.
 
Flanjet said:
It was all rapidshare downloads
Click to expand...

I've got your PM, thanks.
I'll keep this on record that you reporting the issue, thanks a lot.

What where your downloads looking like last night? If you don't mind, could you maybe try an HTTP, FTP or a different protocol from RapidShare. From my understanding, speeds are throttled fairly heavily on RapidShare for standard accounts, or the free accounts.
 
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