Did anybody else get charged for last months Telkom mess up

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nSidious

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Hi guys

Did anybody else get charged for last months Telkom database mess up where most peoples accounts were uncapped.

Just saw my online bill now for R1444.45 (Telkom internet only) local usage!! LOL WTF

Thats like over 100 gigs extra local im being billed for. I know i didnt even go over 9gigs international 28 gigs local.

What to do?
 
Nope never got charged extra made sure my account was using international instead of local after the cap system broke
 
Merenwenrago said:
Nope never got charged extra made sure my account was using international instead of local after the cap system broke
Click to expand...

That is the key to no getting billed. If you see that eventhough you are capped and it shows blended usage then you are all good. But when you see it shows local in the tracker but you get international you should not exceed your free allocated local usage.
 
Yep, don't get me wrong, I kno exactly how it works.

I'm going to get it refunded anyways or so help me god I'm gna... Just don't think we should be dealing with all this extra admin for nothing. Don't have time for this s#!t! MTN and city power gives me enuf grief already with their billing.

I can't wait for the ARTO system to be rolled out as well. So many licences to mistakenly suspend...so much time muhahahaha umshiniwaaam
 
i kept checking i was on a Blended connection so I hope i dont get any funny surprises in our telkom bill!!
 
Had the same issue in October and did not get billed. Telkom said they had issues with their billing system or maybe they were conducting their own tests.
 
nSidious said:
Yep, don't get me wrong, I kno exactly how it works.

I'm going to get it refunded anyways or so help me god I'm gna... Just don't think we should be dealing with all this extra admin for nothing. Don't have time for this s#!t! MTN and city power gives me enuf grief already with their billing.

I can't wait for the ARTO system to be rolled out as well. So many licences to mistakenly suspend...so much time muhahahaha umshiniwaaam
Click to expand...

You will get it fixed no problem. Telkom ALWAYS fixed my billing queries by giving credit.
 
I habitually go about 20gigs over. Never been charged once.
 
nSidious said:
Hi guys

Did anybody else get charged for last months Telkom database mess up where most peoples accounts were uncapped.

Just saw my online bill now for R1444.45 (Telkom internet only) local usage!! LOL WTF

Thats like over 100 gigs extra local im being billed for. I know i didnt even go over 9gigs international 28 gigs local.

What to do?
Click to expand...

post the actual stats telkom sent you. while it is not we don't believe you, working from what telkom has sent tends to make issues a lot clearer
 
Umm... Telkom did not send any stats lol. Anyways cavedog was right. They reversed it before I even queried it properly. Apperently lots and lots of people got overcharged. I guess all government related entities have to be in line.
 
I am really glad that I am not a subscriber to these monkeys. They are seriously weak with support
 
according to telkoms usage tracker, i have just reached my 5gb cap.that is the reason, i suspect, that im unable to even check my mail.
my main disappointment is that i thought i would get a bit more than 5gb.
will i automatically be able to use the net from 12:00am tomorrow night or would i have to contact them etc?
 
msmoorad said:
according to telkoms usage tracker, i have just reached my 5gb cap.that is the reason, i suspect, that im unable to even check my mail.
my main disappointment is that i thought i would get a bit more than 5gb.
will i automatically be able to use the net from 12:00am tomorrow night or would i have to contact them etc?
Click to expand...
You should still be able to read/send emails once capped.
 
I just opened my Telkom bill now. Charged approx R1000 for going over my 20GB local only. Wouldn't worry if I actually had gone over, but thanks to their mess, I now have to pull my hair out while trying to deal with their billing department.

Thank goodness for Cell C. This is hopefully the last time I'll have to deal with Telkom.
 
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