Mweb now competing for worst service award

basilallschwang

basilallschwang

Active Member
Joined
Feb 25, 2008
Messages
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Location
Port Elizabeth
I have been trying for ages to make contact with a live person at Mweb. No response during the day.... even worse after hours. I can even recite their "while you wait advertisements" off by heart I have been holding for so long.

Anyone else experiencing the same shocking service ???
 
Hi basilallschwang

How can I assist you ?

Regards
MWEB Operations
 
Pity you can't edit the thread topic :) Six minutes to get a personalized reply on the forum :)

A friend and I both called MWeb a few times (after-hours) recently to trouble-shoot a problem he was experiencing. We waited in a queue for a while, but all our calls were answered and the support staff were helpful. I'm surprised that you got no response to your calls.
 
Last edited:
When I eventually got through the technician was most knowledgeable and helpful.
Webafrica has a Q and an announcement giving one's position in the Q.
Telkom has a call-back facility - key-in the callback number and one keeps one's place in the Q. Nice 'cause you can go and make a cup of tea.
Mweb is just wait, wait, wait..... Time for an upgrade to the PABX system me thinks.
 
Well, my guess is they're leveraging off of the fact that Google ranks you really high in the SERPS based off of negative reviews. So some customers they treat like dirt and others not. Fun article in the new york times about this
 
Yes, that is exactly it! Mweb are intentionally not answering calls to their support desks to increase their search engine result placing. But some they answer within minutes... they must use some high tech voice analysing technology to determine who will post internet threads about them and who won't.

I guess then the only way to get mweb to answer your calls is to convince yourself to not post a thread about bad service?
 
Guys, I am sorry, but Mweb used to have great service, but not anymore :(
Last night I spent more than an hour waiting on them to help me.
I supposedly have 24/7 buisness support, but not Premier support.

Try clicking on thier buisness contacts page. It takes hours to open, if it does open at all.

Right, so I call the buisness support number, and after waiting about 5 minutes, I give them my details and explain my problem.
5min late she comes back and tell me I am at the Premier support and they can not help me, gotta phone this **** *** *** number.
OK, phone it and wait 15minutes, only to be automatically transfered back to the same operator at Premier support.
Again the same story and she does not believe me that I called the correct number, so she transfers me internally.
Right, so 15minutes later I am back at her phone, again!
Now I am getting pissed off and she is also getting peeved. I mean really, how difficult is it to help somebody?
Anyway, she flately refused to help me and transferred me yet again.
After waiting another 25min on the phone, I made a wonderfull discovery, screw Mweb :)
They can go and stuff themselves.
If I wanted ****ty service, I could have called any Telkom helpline....

Bye bye Mweb, you will not be missed.
 
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