I wrote an earlier thread regarding this.
On 18 September I requested for a downgrade from ADSL 384 to ADSL 192. The technician apparently did this, but I am not sure, since the helpdesk operators still sometimes think I am on 384. Anyway, the technician did not register on one of "three systems" that the task has been completed.
I want to stop my Telkom internet account, but nothing can be done before that task is indicated "completed" on all their systems (on two of the three systems it shows "completed"). Nobody can complete that old task for me on the outstanding system, and hence it is impossible to stop the account, or to edit my acoounts in any other way.
On helpdesk computers it shows that the task has been completed, and as soon as they try to stop my internet account, some other system blocks them, because there is an outstanding task.
It is completely impossible to stop my account. We phoned for many hours, talked to many operators and managers etc. etc., but we cannot stop the account.
My only option is legal action, IMO. I have no other plan - tried them all. Does anyone know how to do this? What is best route to take? The small cases court maybe? Does anyone have a number/fax/address where a lawyer can send them a legal note?
I am desperate. I hope that this legal action may set an example and that people will sue Telkom in their thousands in the small cases court. That will teach them a good lesson if the court decides in my favour, and it will encourage many more to do the same.
On 18 September I requested for a downgrade from ADSL 384 to ADSL 192. The technician apparently did this, but I am not sure, since the helpdesk operators still sometimes think I am on 384. Anyway, the technician did not register on one of "three systems" that the task has been completed.
I want to stop my Telkom internet account, but nothing can be done before that task is indicated "completed" on all their systems (on two of the three systems it shows "completed"). Nobody can complete that old task for me on the outstanding system, and hence it is impossible to stop the account, or to edit my acoounts in any other way.
On helpdesk computers it shows that the task has been completed, and as soon as they try to stop my internet account, some other system blocks them, because there is an outstanding task.
It is completely impossible to stop my account. We phoned for many hours, talked to many operators and managers etc. etc., but we cannot stop the account.
My only option is legal action, IMO. I have no other plan - tried them all. Does anyone know how to do this? What is best route to take? The small cases court maybe? Does anyone have a number/fax/address where a lawyer can send them a legal note?
I am desperate. I hope that this legal action may set an example and that people will sue Telkom in their thousands in the small cases court. That will teach them a good lesson if the court decides in my favour, and it will encourage many more to do the same.
