Location: Cape Town
Description:
The Operations Customer Contact Centre Department in Cape Town currently has vacancies for Customer Service Representatives – Technical who, reporting to the Team Manager will be responsible to telephonically respond to the needs of MWEB customers within the prescribed scope of support as well as to understand the requirements of the customer and to deliver fast, professional support, accurate relevant product information and to resolve or correctly escalate the customer, exceeding the customer’s expectation at all times. Customer service representatives are responsible for customer interactions that result in resolved order / technical queries within the scope whilst ensuring that quality and cost effectiveness is maintained.
Job Outputs:
- Contracted hours delivered including schedule adherence – Service inbound / outbound call traffic – Identify customer needs – Provide solutions to customers – Resolve customer queries, complaints and objections – Achieve performance targets – Record customer information – Deliver reports (where applicable)
Qualifications & Experience:
- Proven product knowledge and experience in an ADSL environment – 2 years inbound call centre experience – Understanding of contact centre work practices – Thorough understanding of internet and email – Basic knowledge of computer hardware and software – Knowledge of operating systems, e.g. Windows and MAC – IT qualification will be an advantage (A+ / MCDST preferable)
Should you be shortlisted, one of our recruiters will contact you in due course to participate in further steps of our selection process.
Due to the volume of the applications received, further communication will only occur with shortlisted candidates.
If you do not receive any response from us within three weeks, please consider your application to be unsuccessful.
Interested candidates may forward their CV’s to [email protected]
Apply to this job
Description:
The Operations Customer Contact Centre Department in Cape Town currently has vacancies for Customer Service Representatives – Technical who, reporting to the Team Manager will be responsible to telephonically respond to the needs of MWEB customers within the prescribed scope of support as well as to understand the requirements of the customer and to deliver fast, professional support, accurate relevant product information and to resolve or correctly escalate the customer, exceeding the customer’s expectation at all times. Customer service representatives are responsible for customer interactions that result in resolved order / technical queries within the scope whilst ensuring that quality and cost effectiveness is maintained.
Job Outputs:
- Contracted hours delivered including schedule adherence – Service inbound / outbound call traffic – Identify customer needs – Provide solutions to customers – Resolve customer queries, complaints and objections – Achieve performance targets – Record customer information – Deliver reports (where applicable)
Qualifications & Experience:
- Proven product knowledge and experience in an ADSL environment – 2 years inbound call centre experience – Understanding of contact centre work practices – Thorough understanding of internet and email – Basic knowledge of computer hardware and software – Knowledge of operating systems, e.g. Windows and MAC – IT qualification will be an advantage (A+ / MCDST preferable)
Should you be shortlisted, one of our recruiters will contact you in due course to participate in further steps of our selection process.
Due to the volume of the applications received, further communication will only occur with shortlisted candidates.
If you do not receive any response from us within three weeks, please consider your application to be unsuccessful.
Interested candidates may forward their CV’s to [email protected]
Apply to this job