Services terminated on the last day

aalwees

aalwees

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This is just a word of warning to anyone thinking of leaving iBurst. They don't shut you off at midnight at the end of the last day, but at the beginning of the last day. So if you have a gig or two you'd like to use up on your last day, you will be disappointed and have no recourse. Arguing with them about it is fruitless because the technical assistants are primed to play with semantics: "It's the last day. We shut you down on the last day." Whatever. Basically they steal your last day. In my case it was about R200 worth of bandwidth.

Also, when you phone them up, they will tell you that in any case you have no bandwidth left. My bandwidth report on the 30th of December correctly said I had 2,314.61 MB but the operator said I had zero.
 
more and more I think Iburst is run "Batho Pele" principles LMAO
 
I agree! Got an email saying my account would be cancelled on 31 December 2010. Had about 30GBs left, but had no access on 31 December! So effectively they cancelled my account on 30 December!

Thieves! So glad I don't have to deal with their slow speeds anymore.
 
momo786 said:
I agree! Got an email saying my account would be cancelled on 31 December 2010. Had about 30GBs left, but had no access on 31 December! So effectively they cancelled my account on 30 December!

Thieves! So glad I don't have to deal with their slow speeds anymore.
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lol just be happy you manged to get your account cancelled took me a good half a year to get my cancelled
 
The services are terminated during the last day and a reconcilaition is performed to ensure the correct status and billing. This happens before the end of cycle. The end of cycle is on midnight on the last day.
 
r00igev@@r said:
The services are terminated during the last day and a reconcilaition is performed to ensure the correct status and billing. This happens before the end of cycle. The end of cycle is on midnight on the last day.
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What is the point of your simply describing the procedure in question? The whole problem is that services are terminated at some time before the end of the last day of the contract period (in my case at the beginning) and I fail to see how reconciliation and billing matters have anything to do with that.
 
He hasn't addressed the problem at all, which makes me suspicious. I simply hate it when company reps duck & dive like that.
 
Lounger said:
He hasn't addressed the problem at all, which makes me suspicious. I simply hate it when company reps duck & dive like that.
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Suspicious of what? :confused: He explained how the procedure works, what more do you want?

BTW, it works exactly the same on MTN, the service on my last contract with them was terminated at about 5am on the last day, which left me high and dry because my internet banking OTPs were still configured to go to that number as I figured I'd have the last day to sort all of that out. Anyone know how DSTV or M-Net work?
 
aalwees said:
What is the point of your simply describing the procedure in question? The whole problem is that services are terminated at some time before the end of the last day of the contract period (in my case at the beginning) and I fail to see how reconciliation and billing matters have anything to do with that.
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If you provide me with your UTID (via PM) I'll load that amount for you on Prepaid. This needs to be verified by the usage records.
 
Well look at Alwees' reply.

There is no empathy from Rooi, no desire to identify a problem or fix it.

And it's no good saying MTN does the same. That is just silly.
 
Lounger said:
Well look at Alwees' reply.

There is no empathy from Rooi, no desire to identify a problem or fix it.

And it's no good saying MTN does the same. That is just silly.
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its cool just because other companies follow the same dishonest methods LMAO
 
Poor Support From iBurst

I've generally received great service from iBurst and have had very few issues in the almost 2 years I've been with them. So the time comes for me to cancel my iBurst account due to a change in my needs. I log the call to cancel about 6 weeks ago but I need to give a calendars month notice, no problem. So today, I think, hey lets burn those remaining gigs on the last day. But wait, it seems that my account has already been cancelled at the beginning of the day and not the end of the day as expected, that shouldn't be a problem, I'm sure if I call iBurst this will be sorted asap. Not so. I call iBurst and talk 1 of the 2 help desk operators and her response : No sir, you requested your account to be terminated, why is this a problem. That's cool, except I expect to get what I pay for i.e. 1 months worth of access not 30 days or 32 days. I ask her to escalate, and she says there's no one she can escalate to only the accounts team can handle this query, this goes on for a little while and I start getting a bit upset, so short of dropping my call she transfers me to someone who is not working today and I get their voicemail. So now I'm upset. I call back, and I get her colleague. And he gives me the same story over and over again. So I figure it's cheers to my paltry gigs and iBurst don't give a crap about me as a customer any more.

Initially I didn't want to post this, but after the shoddy service, premature termination and not getting entirely what I paid for, I changed my mind. Hopefully this helps future iBurst customers by getting iBurst to change a few things about their process and support.
 
Parttime said:
I've generally received great service from iBurst and have had very few issues in the almost 2 years I've been with them. So the time comes for me to cancel my iBurst account due to a change in my needs. I log the call to cancel about 6 weeks ago but I need to give a calendars month notice, no problem. So today, I think, hey lets burn those remaining gigs on the last day. But wait, it seems that my account has already been cancelled at the beginning of the day and not the end of the day as expected, that shouldn't be a problem, I'm sure if I call iBurst this will be sorted asap. Not so. I call iBurst and talk 1 of the 2 help desk operators and her response : No sir, you requested your account to be terminated, why is this a problem. That's cool, except I expect to get what I pay for i.e. 1 months worth of access not 30 days or 32 days. I ask her to escalate, and she says there's no one she can escalate to only the accounts team can handle this query, this goes on for a little while and I start getting a bit upset, so short of dropping my call she transfers me to someone who is not working today and I get their voicemail. So now I'm upset. I call back, and I get her colleague. And he gives me the same story over and over again. So I figure it's cheers to my paltry gigs and iBurst don't give a crap about me as a customer any more.

Initially I didn't want to post this, but after the shoddy service, premature termination and not getting entirely what I paid for, I changed my mind. Hopefully this helps future iBurst customers by getting iBurst.
to change a few things about their process and support.
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Remember that today is sunday, so I would not actually expect support to be able to help (really now, how many non-large companies have good sunday support)?

I'm sure some will say that you should be thankful that it was cancelled successfully.
 
Last edited:
Luckily the 30th Sept is on a Friday. One more payment to go. :)

Edit: BTW, my contract end date is on 9 Sept and for that reason I have to pay for and still use Iburst for Sept. :(
 
Parttime said:
I've generally received great service from iBurst and have had very few issues in the almost 2 years I've been with them. So the time comes for me to cancel my iBurst account due to a change in my needs. I log the call to cancel about 6 weeks ago but I need to give a calendars month notice, no problem. So today, I think, hey lets burn those remaining gigs on the last day. But wait, it seems that my account has already been cancelled at the beginning of the day and not the end of the day as expected, that shouldn't be a problem, I'm sure if I call iBurst this will be sorted asap. Not so. I call iBurst and talk 1 of the 2 help desk operators and her response : No sir, you requested your account to be terminated, why is this a problem. That's cool, except I expect to get what I pay for i.e. 1 months worth of access not 30 days or 32 days. I ask her to escalate, and she says there's no one she can escalate to only the accounts team can handle this query, this goes on for a little while and I start getting a bit upset, so short of dropping my call she transfers me to someone who is not working today and I get their voicemail. So now I'm upset. I call back, and I get her colleague. And he gives me the same story over and over again. So I figure it's cheers to my paltry gigs and iBurst don't give a crap about me as a customer any more.

Initially I didn't want to post this, but after the shoddy service, premature termination and not getting entirely what I paid for, I changed my mind. Hopefully this helps future iBurst customers by getting iBurst to change a few things about their process and support.
Click to expand...

Services are terminated during the last day of the month. If you are active at end of cycle you will be billed for another month.
 
Parttime said:
Initially I didn't want to post this, but after the shoddy service, premature termination and not getting entirely what I paid for, I changed my mind.
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So, what would be an acceptable resolution from your point of view? A refund of 1/30th of the monthly subscription? A notification to customers who lodge their cancellations that they should not bank on access on the last day of the month?
 
I will be sure to keep this in mind once I have finally found a suitable replacement for them... I have had it with iBurst's slack signal and MANY excuses as to why their signal is rubbish and forever deteriorating...

Thanks!
 
Over-Dose said:
I will be sure to keep this in mind once I have finally found a suitable replacement for them... I have had it with iBurst's slack signal and MANY excuses as to why their signal is rubbish and forever deteriorating...

Thanks!
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Please PM me your UTID and GPS co-ords and I'll have someone investigate your signal.
 
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