Drag0nsAng3l
Active Member
Let me tell you my story sofar for the last month and a bit:
December 6th 2010. Sometime in the afternoon.
Happily playing WoW while chatting on Vent.
Connection died, I rebooted the modem and reconnected. WoW was unable to connect. Vent got stuck on "Contacting Server". I tried eu.battle.net, eu.wowarmory.com nothing.
I figured that if I reboot the entire PC and iBurst modem, all should be happy. Tried it, didnt work.
So I contacted iBurst support. They tried a few things, nothing changed, eventually they just gave up and I lost "connection" on the phone (aka, hang up).
So for the next three days, I try and convince iBurst support that there is nothing wrong on my PC, that nothing has changed between everything working and everything not working.
Eventually, on the 9th December, I managed to convince a support staff to escalate it to Advanced Technical support. I requested to be informed when the ticket is looked at and what the resolution is.
On the 14th December, my connections to worked again. Still no call from anyone at iBurst.
I phoned them up and requested the status of the call, all I was able to get out of them was that the Advance Technical Support team resolved the issue.
All was happy again until the 28th December 2010.
Ventrilo stopped working again.
So I phoned iBurst, gave the same reference number I had for the previous call and told them to get Technical Support to contact me and tell me why this is happening.
Still to this day, no phone call.
30th December 2010. My mail refuses to send via the same method that I have sent my mails for the last 3 years (smtp.iburst.co.za).
So I phone iBurst again, get a new reference number for this call and am told that Technical Support will have a look at it.
While on this call, the Support staff made me change my smtp addresses to the three different servers that iBurst has.
Another one later confirmed to me that he cannot ping smtp.iburst.co.za from his side.
I have deleted and reconfigured my connection.
I have changed DNS setting and removed them again.
I have changed SMTP addresses and reverted them again.
I have installed new versions of Ventrilo and reverted back to my original version. (which btw, can connect to other addresses that are part of the ventriloservers.biz domain)
I have disabled Firewall.
I have disabled and uninstalled my aVast.
Everything works perfectly when using my cellphone to connect.
I have not been phoned back in regards with any of the two calls I currently have at iBurst.
Each time I have phoned them, they tell me that there is nothing wrong and that the fault is on my computer.
To disprove them, I disconnected the iBurst modem and connected to the internet via my cellphone.
Ventrilo works, e-mail sending works (but need to change smtp server to my corporate one. While on iburst, it doesnt allow me to send mails via my corporate one).
Over the last 4 days, all I have gotten from iBurst Advance Technical Support is either a horrible phone connection (which was perfect before being redirected) or they put the phone down in my ears.
Today I phoned in again. Talked to Phenyo. He took both reference numbers and told me he will phone me back in 10 minutes. It is now almost 5 hours later.
So. mister r00igev@@r and all you other iBurst helpers, your Advance Technical Support team SUCKS. Plain and simple. They have a mentality that nothing is ever wrong on their side, that users are incompetent and know nothing.
FYI:
Reference number for the first call: 322 144 (This is the vent query)
Reference number for the second call: 338 258 (This is the email query)
Addresses unable to connect to:
am.ventriloservers.biz
www.ventriloservers.biz (this will open) -> Click on the Log in link to right and the connection will just time out.
While making this post, I got a phone call regarding a Web Query that I posted think on Tuesday. He confirmed that the addresses are not responding to pings and he will have a look at it and it might only be resolved by tomorrow.
So now I wonder, how many other websites, connections and protocols are not working on the iBurst network. This all seems to have started once you switched your (think) upstream provider in the start of December. The one where the Seacom cable died the next day and we had problems with iBurst for the next week or so.
December 6th 2010. Sometime in the afternoon.
Happily playing WoW while chatting on Vent.
Connection died, I rebooted the modem and reconnected. WoW was unable to connect. Vent got stuck on "Contacting Server". I tried eu.battle.net, eu.wowarmory.com nothing.
I figured that if I reboot the entire PC and iBurst modem, all should be happy. Tried it, didnt work.
So I contacted iBurst support. They tried a few things, nothing changed, eventually they just gave up and I lost "connection" on the phone (aka, hang up).
So for the next three days, I try and convince iBurst support that there is nothing wrong on my PC, that nothing has changed between everything working and everything not working.
Eventually, on the 9th December, I managed to convince a support staff to escalate it to Advanced Technical support. I requested to be informed when the ticket is looked at and what the resolution is.
On the 14th December, my connections to worked again. Still no call from anyone at iBurst.
I phoned them up and requested the status of the call, all I was able to get out of them was that the Advance Technical Support team resolved the issue.
All was happy again until the 28th December 2010.
Ventrilo stopped working again.
So I phoned iBurst, gave the same reference number I had for the previous call and told them to get Technical Support to contact me and tell me why this is happening.
Still to this day, no phone call.
30th December 2010. My mail refuses to send via the same method that I have sent my mails for the last 3 years (smtp.iburst.co.za).
So I phone iBurst again, get a new reference number for this call and am told that Technical Support will have a look at it.
While on this call, the Support staff made me change my smtp addresses to the three different servers that iBurst has.
Another one later confirmed to me that he cannot ping smtp.iburst.co.za from his side.
I have deleted and reconfigured my connection.
I have changed DNS setting and removed them again.
I have changed SMTP addresses and reverted them again.
I have installed new versions of Ventrilo and reverted back to my original version. (which btw, can connect to other addresses that are part of the ventriloservers.biz domain)
I have disabled Firewall.
I have disabled and uninstalled my aVast.
Everything works perfectly when using my cellphone to connect.
I have not been phoned back in regards with any of the two calls I currently have at iBurst.
Each time I have phoned them, they tell me that there is nothing wrong and that the fault is on my computer.
To disprove them, I disconnected the iBurst modem and connected to the internet via my cellphone.
Ventrilo works, e-mail sending works (but need to change smtp server to my corporate one. While on iburst, it doesnt allow me to send mails via my corporate one).
Over the last 4 days, all I have gotten from iBurst Advance Technical Support is either a horrible phone connection (which was perfect before being redirected) or they put the phone down in my ears.
Today I phoned in again. Talked to Phenyo. He took both reference numbers and told me he will phone me back in 10 minutes. It is now almost 5 hours later.
So. mister r00igev@@r and all you other iBurst helpers, your Advance Technical Support team SUCKS. Plain and simple. They have a mentality that nothing is ever wrong on their side, that users are incompetent and know nothing.
FYI:
Reference number for the first call: 322 144 (This is the vent query)
Reference number for the second call: 338 258 (This is the email query)
Addresses unable to connect to:
am.ventriloservers.biz
www.ventriloservers.biz (this will open) -> Click on the Log in link to right and the connection will just time out.
While making this post, I got a phone call regarding a Web Query that I posted think on Tuesday. He confirmed that the addresses are not responding to pings and he will have a look at it and it might only be resolved by tomorrow.
So now I wonder, how many other websites, connections and protocols are not working on the iBurst network. This all seems to have started once you switched your (think) upstream provider in the start of December. The one where the Seacom cable died the next day and we had problems with iBurst for the next week or so.
