Location: Cape Town
URL: http://www.bluewaterstaffing.co.za
Description:
Customer Service Hosts: Cape Town (FS1)
My client in Cape Town is looking for full time Customer Service Hosts to start as soon as possible:
• Canadian – preferably Canadian-French speaking
• Australian – must have a working knowledge of the Australian psyche/customs/culture
• Italian – with experience in marketing preferred
• Spanish – either South American or Spain
• Portuguese – must have a working knowledge of the Portuguese market, not just the language skill
• Scandinavian – either Swedish or Danish (ideally both J)
Purpose:
Reporting to the relevant country/language Market Manager, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ global players and customers (by telephone, email and online chats). This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
Minimum Requirements:
• The country specific language as a first language and fluency in written and spoken English is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Additional written and spoken fluency in any other languages is advantageous
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred (ability to be effective with online chats)
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service
• Demonstrated quality orientation
• Excellent Customer Relationship Management skills
• Excellent time management and adherence to schedule – own transport is essential due to the hours of shift work
Personal Competencies:
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Duties:
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers
• Offering translation services to the organisation
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
Other:
• Shifts are dependent on the specific market’s time zones, volumes and peak activity. They are scheduled in a 5 on (fixed times) then 3 off; followed by 5 on the next time slot, then 3 off etc.
• Benefits include medical aid (compulsory to belong to a medical aid), group life and disability, free meals, free gym, free parking.
• Salary Negotiable
Apply to this job
URL: http://www.bluewaterstaffing.co.za
Description:
Customer Service Hosts: Cape Town (FS1)
My client in Cape Town is looking for full time Customer Service Hosts to start as soon as possible:
• Canadian – preferably Canadian-French speaking
• Australian – must have a working knowledge of the Australian psyche/customs/culture
• Italian – with experience in marketing preferred
• Spanish – either South American or Spain
• Portuguese – must have a working knowledge of the Portuguese market, not just the language skill
• Scandinavian – either Swedish or Danish (ideally both J)
Purpose:
Reporting to the relevant country/language Market Manager, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ global players and customers (by telephone, email and online chats). This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
Minimum Requirements:
• The country specific language as a first language and fluency in written and spoken English is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Additional written and spoken fluency in any other languages is advantageous
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred (ability to be effective with online chats)
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service
• Demonstrated quality orientation
• Excellent Customer Relationship Management skills
• Excellent time management and adherence to schedule – own transport is essential due to the hours of shift work
Personal Competencies:
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Duties:
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers
• Offering translation services to the organisation
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
Other:
• Shifts are dependent on the specific market’s time zones, volumes and peak activity. They are scheduled in a 5 on (fixed times) then 3 off; followed by 5 on the next time slot, then 3 off etc.
• Benefits include medical aid (compulsory to belong to a medical aid), group life and disability, free meals, free gym, free parking.
• Salary Negotiable
Apply to this job