E16 - Service Currently Scrambled ... but the account is active and fully payed

hey guys,
i have this error and have called support. They state the account is active and fully payed but after many reboots and scans the same error just comes up. I had to leave so told them i would call back later but i would just like some advice here.
What did happen in December is this smart card was paused to avoid a month of paying whilst i was not here.My mom has had this done before. But since i've been back i just get this error. I check their website and it directly points to the account being suspended or non-payment. The techie i was on with earlier was very helpful and we did a decoder reset and everything.I just have a feeling it hasn't been re-enabled properly from their side?
Anyone else had this issue before

Ask them to reset and resend the activation signals from their side...

Phone extreme ops at the Randburg office. All you have to do is phone the call centre and ask to be transfer to that department and they'll sort you out. They are superior to the call centre.

Extreme ops...ok i will give it a go. so can they reset and resend the activation signals from their side...that's all i should ask for right