Some thing new with telkom is that as of 1nov the call center’s are going from Bad to worce.
NO BOUNCING OF CUSTOMERS (Id love to give you all the atached mail but its for "internal use only")
as of tomorow when you call in and you are not in the right department we cannot put you thru to the proper department.(our telephone numbers are changing as well........just to throw you off)
we are going to mail all your details to the correct department to give you a call back.
there is going to be an ofline team monitoring this......(they will give you a call back)
and the amount of calls I get a day where they are in the wrong department is scary, there is going to be a HUGE backlog. But Mr.telkom has made the desision and its final.
Im gonna love to see whats going to happen tomorow.
if you guys can give us a call (wrong department) and ask to be put thru. Im curious to see how long its gonna take before you gat a call back.
NO BOUNCING OF CUSTOMERS (Id love to give you all the atached mail but its for "internal use only")
as of tomorow when you call in and you are not in the right department we cannot put you thru to the proper department.(our telephone numbers are changing as well........just to throw you off)
we are going to mail all your details to the correct department to give you a call back.
there is going to be an ofline team monitoring this......(they will give you a call back)
and the amount of calls I get a day where they are in the wrong department is scary, there is going to be a HUGE backlog. But Mr.telkom has made the desision and its final.
Im gonna love to see whats going to happen tomorow.
if you guys can give us a call (wrong department) and ask to be put thru. Im curious to see how long its gonna take before you gat a call back.
Last edited:
