If your onboard NIC randomly broke after 2 months would you return it?

G

GPSJane

Well-Known Member
Joined
Jun 14, 2009
Messages
482
Reaction score
1
Location
Johannesburg
I recently bought a whole bunch of parts from Kalahari. So far 2 items were broken when I received them - the front panel for my case and the 2 x 2Gb Corsair memory modules.

Now my NIC on my Intel board just randomly disappeared and the light doesn't come on - obviously it is damaged. But there were no storms or any obvious power changes (like the lights dipping) just one second its working fine and the next its not working at all.

Without going into the terrible Kalahari service I suspect that they don't handle their computer parts correctly and I wonder if I should return the motherboard. Bearing in mind that they refuse to pick up their faulty parts so that I have to return them to the manufacturers myself.

On the other hand it really annoys me when I have a brand new computer and parts are all broken - I paid good money dammit!

So what would you do?

(Oh and a new NIC is only about R200 which is fine but it's the point of it isn't it?!
 
GPSJane said:
I recently bought a whole bunch of parts from Kalahari. So far 2 items were broken when I received them - the front panel for my case and the 2 x 2Gb Corsair memory modules.

Now my NIC on my Intel board just randomly disappeared and the light doesn't come on - obviously it is damaged. But there were no storms or any obvious power changes (like the lights dipping) just one second its working fine and the next its not working at all.

Without going into the terrible Kalahari service I suspect that they don't handle their computer parts correctly and I wonder if I should return the motherboard. Bearing in mind that they refuse to pick up their faulty parts so that I have to return them to the manufacturers myself.

On the other hand it really annoys me when I have a brand new computer and parts are all broken - I paid good money dammit!

So what would you do?

(Oh and a new NIC is only about R200 which is fine but it's the point of it isn't it?!
Click to expand...

Return it and get a refund. Then order your PC parts from Take2 or prophecy.
 
The fight in me says return it. Make em pay, give em hell.

The realist in me says, just get a nic and cary on with life. Its not worth the stress.
 
Madman88 said:
The fight in me says return it. Make em pay, give em hell.

The realist in me says, just get a nic and cary on with life. Its not worth the stress.
Click to expand...

And this is why saffas are some of the worst consumers out there and get treated as such by business....
 
ponder said:
And this is why saffas are some of the worst consumers out there and get treated as such by business....
Click to expand...

The reason I say that is because in all honesty it probably was surged. You can't prove it either way and (having personal experience with kalahari's piss poor service) they will probably just reject your claim on that basis.

You can't fight about everything. You got to pick your fights for the winnable ones.
 
Madman88 said:
The reason I say that is because in all honesty it probably was surged. You can't prove it either way and (having personal experience with kalahari's piss poor service) they will probably just reject your claim on that basis.

You can't fight about everything. You got to pick your fights for the winnable ones.
Click to expand...

They cannot prove it. But if their service is that bad then rather not buy from them in future.

Maybe you don't win all the time but at least try.
 
Today it's the NIC, tomorrow the audio, and then who knows what next.

If the board has been mistreated, this is just the first thing to go, get it replaced while you can still use it.
 
ponder said:
They cannot prove it. But if their service is that bad then rather not buy from them in future.
Click to expand...

+1 on that. I rarely buy hardware from someone I cannot look in the eye.

ponder said:
Maybe you don't win all the time but at least try.
Click to expand...

I used to think that. After the last year fighting with Neotel, Citroen, Chery, Autopage, Discovery, Ekurhuleni, Cipro, Standard bank, The Dept of Home affairs, and others I have forgotten and not counting all the smaller service providers that are really not worth mentioning, I am weary to the bone. I am sick of having to fight for service.
Now I keep my ducks in a row and get everything in writing. Its just sad having to look at every relationship from a point of view that sooner or later they're going to try and renege on their promise of service and I am going to have to fight.
 
You should only buy books, DVDs, and all that from kalahari.
PC stuff = dedicated pc shop.
 
Yes well lesson learnt - oh book,cds and dvds not such a good idea either. My last order was never delivered but it says dispatched on that order on their website (this was 5 weeks ago) and they don't deliver their 24 hour deliveries in 24 hours either.

Sigh, now I have to sit without a computer for several weeks while they pretend to sort it out.

Oh it was in a cardboard box but I accepted it like that - didn't really occur to me that there might be something wrong.
 
Don't you have a laptop or old spare pc lying around somewhere in the cupboard?

I know the feeling though, my MB went last year and it took about 2 weeks before I got sorted. First they gave me a lower spec MB in return, then I had to fight to get cash back as they could not supply me with the same spec MB. This was not Kalahari though. My laptop came in very handy during those 2 weeks.
 
Considering how many storms we have been having recently I would also guess that the NIC was damaged by a surge. Even if the computer is switched off any electrical activity could induce a surge in a long network cable and damage the card. There is a good chance that it will happen again unless you install some additional protection.
 
Oddly the NIC just randomly started working again after almost 2 weeks but now the computer restarts itself at random times. I think it's the motherboard. I'm so annoyed right now...
 
I've had it quite a few times with my Asus P7H55D-M Evo motherboard that the onboard NIC disappeared, and I had to pull out the electric cord / reset BIOS from the wall before it worked again.
I still don't quite know what made it come back alive.
 
take it back asap, have it swapped, and never buy from then again, like previous people said, get from an online pc store.
 
Onboard NICs are designed to rather fail than pass along surges... Sometimes the rest of the board still gets damaged and continues working for a bit and then dies because the part lifetime has been drastically shortened...

I think your problem is surge related... Maybe a spike during heavy weather or something to that effect.

I would not return it...
 
Last edited:
Sounds like the couriers vehicle must have been struck by lightening on the way to your house if so many parts of your order are broken / faulty ;)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X