Location: Johannesburg
Description:
Helpdesk Manager – IT
Location:
Gauteng
Available:
Immediately
Category:
Information Technology
Offer:
Negotiable
Reporting To:
IT General Manager
Job Grade:
N/A
Introduction
To ensure organisation effectiveness through the management of the organisation’s technical resources and infrastructure (hardware and software).
Minimum Requirements
Essential: Matric
A+, N+, MCSD, CNE, CAN
Advantage: National Diploma / Degree (IS/IT/Informatics/Computer Science)
3-5 years technical support experience within a Microsoft and Novell environment
2-3 years management experience within a technical helpdesk department
Job Specification
Manage and track call-log system to ensure calls are closed according to department standards and service level agreements
Delegate technical support duties to capable individuals
Assist PC Support Analysts with calls of a more difficult nature
Investigate possible causes for errors or problems
Solve error/problem
Refer major hardware or software problems or defective products to manager, vendors or support providers for service
Manage records of daily data communication transactions, problems and remedial actions taken, or installation activities
Report to management on effectiveness of helpdesk service to the group.
Implement vendor agreements and service level arrangements
Manage hardware, software and infrastructure standards
Gather quotes for new capital expenditure (Laptops, Desktops, CIC Headsets)
Design and implement licensing policy and procedure
Ensure appropriate financial stakeholders are aware of change of ownership, sale and purchase of assets
Recruit, interview, and select employees as per department/employment equity/company policy requirements
Interpret and communicate work procedures and company policies to staff.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate actions
Apply disciplinary procedures when necessary.
Attend CCMA, as required, in the event of referred cases.
Liaise with stakeholders on a regular basis to ensure satisfaction during implementation phase
Ensure technology is error and problem free, troubleshoot and manage remedial action where necessary.
CORE COMPETENCIES
Accuracy
Analytical Ability
Attention to detail
Client Orientation
Decision Making
Information Monitoring
Industry Awareness
Technical
Problem Solving
Disclaimer:
Please note:
a) Only Short-Listed applicants will be contacted. Therefore, if you have not received any response or feedback within 14 days of your application, consider your application as unsuccessful. Your information will be kept on our system for any other suitable positions.
b) Xtreme Human Resources can delete, expire or change jobs at any time without prior notice.
c) Xtreme Human Resources does not guarantee any career / job-opportunities.
d) Xtreme Human Resources can request a technical / competency tests upon first interview.
e) The requirements mentioned are non-negotiable and applicants should meet most of the requirements in order to be considered for the advertised position.
Application Process (South African Citizens Only)
To apply for the vacancy please visit our website: www.xtremehr.co.za
(Please don’t send any qualifications or additional information) – CV Only (Please ensure it is no more than 300Kb in file size)
For other vacancies please visit: www.jobs.xtremehr.co.za
Quote Reference in Subject Line: Helpdesk Manager – IT
Apply to this job
Description:
Helpdesk Manager – IT
Location:
Gauteng
Available:
Immediately
Category:
Information Technology
Offer:
Negotiable
Reporting To:
IT General Manager
Job Grade:
N/A
Introduction
To ensure organisation effectiveness through the management of the organisation’s technical resources and infrastructure (hardware and software).
Minimum Requirements
Essential: Matric
A+, N+, MCSD, CNE, CAN
Advantage: National Diploma / Degree (IS/IT/Informatics/Computer Science)
3-5 years technical support experience within a Microsoft and Novell environment
2-3 years management experience within a technical helpdesk department
Job Specification
Manage and track call-log system to ensure calls are closed according to department standards and service level agreements
Delegate technical support duties to capable individuals
Assist PC Support Analysts with calls of a more difficult nature
Investigate possible causes for errors or problems
Solve error/problem
Refer major hardware or software problems or defective products to manager, vendors or support providers for service
Manage records of daily data communication transactions, problems and remedial actions taken, or installation activities
Report to management on effectiveness of helpdesk service to the group.
Implement vendor agreements and service level arrangements
Manage hardware, software and infrastructure standards
Gather quotes for new capital expenditure (Laptops, Desktops, CIC Headsets)
Design and implement licensing policy and procedure
Ensure appropriate financial stakeholders are aware of change of ownership, sale and purchase of assets
Recruit, interview, and select employees as per department/employment equity/company policy requirements
Interpret and communicate work procedures and company policies to staff.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate actions
Apply disciplinary procedures when necessary.
Attend CCMA, as required, in the event of referred cases.
Liaise with stakeholders on a regular basis to ensure satisfaction during implementation phase
Ensure technology is error and problem free, troubleshoot and manage remedial action where necessary.
CORE COMPETENCIES
Accuracy
Analytical Ability
Attention to detail
Client Orientation
Decision Making
Information Monitoring
Industry Awareness
Technical
Problem Solving
Disclaimer:
Please note:
a) Only Short-Listed applicants will be contacted. Therefore, if you have not received any response or feedback within 14 days of your application, consider your application as unsuccessful. Your information will be kept on our system for any other suitable positions.
b) Xtreme Human Resources can delete, expire or change jobs at any time without prior notice.
c) Xtreme Human Resources does not guarantee any career / job-opportunities.
d) Xtreme Human Resources can request a technical / competency tests upon first interview.
e) The requirements mentioned are non-negotiable and applicants should meet most of the requirements in order to be considered for the advertised position.
Application Process (South African Citizens Only)
To apply for the vacancy please visit our website: www.xtremehr.co.za
(Please don’t send any qualifications or additional information) – CV Only (Please ensure it is no more than 300Kb in file size)
For other vacancies please visit: www.jobs.xtremehr.co.za
Quote Reference in Subject Line: Helpdesk Manager – IT
Apply to this job