We have been with Mweb for years since the days of dial up internet. Our company has 12 branches in South Africa making use of Mweb.
I recently picked up that Mweb has failed to migrate us to the correct pricing for our ADSL accounts. Well aware we are not tied to any contracts, I realise that they have been happily billing us for months at a rate of more than 200% higher than their current standard rates!
When I contacted the Mweb Business Call Centre to inform them that I had picked up that we were being over charged, I was promptly told that I must contact our Mweb Account Manager Vanie Rajah who will attend to my inquiry.
15 days later of politely & patiently emailing& phoning to request Vanie Rajah to resolve a simple issue of migrating our accounts to the correct advertised rates of R29 per Gb instead of the R59.80 that they have been billing us at per Gb. This adds up to a substantial amount with the amount of data that we use.
After virtually no feedback or any confirmation that the issue will be resolved after 15 day even while I CC their main Business Centre email, it seems our only resort will be to cancel all our Business with Mweb which is really inconvenient.
I recently picked up that Mweb has failed to migrate us to the correct pricing for our ADSL accounts. Well aware we are not tied to any contracts, I realise that they have been happily billing us for months at a rate of more than 200% higher than their current standard rates!
When I contacted the Mweb Business Call Centre to inform them that I had picked up that we were being over charged, I was promptly told that I must contact our Mweb Account Manager Vanie Rajah who will attend to my inquiry.
15 days later of politely & patiently emailing& phoning to request Vanie Rajah to resolve a simple issue of migrating our accounts to the correct advertised rates of R29 per Gb instead of the R59.80 that they have been billing us at per Gb. This adds up to a substantial amount with the amount of data that we use.
After virtually no feedback or any confirmation that the issue will be resolved after 15 day even while I CC their main Business Centre email, it seems our only resort will be to cancel all our Business with Mweb which is really inconvenient.
