Location: Johannesburg
Description:
Leading IT Solutions Provider (based in Johannesburg north) is recruiting an IBM FileNet Technical Support Engineer with 3 years plus experience to provide 2nd level support. This company offers a dynamic and performance-driven working environment where talented professionals have the scope to develop to their full potential!
Location: Johannesburg north
Type position: Permanent
Remuneration: Cost to Company negotiable depending on candidate’s experience, qualifications and skills.
Qualifications required:
· Technical IT related qualification (IT degree or Diploma)
· IBM FileNet Prerequisite Skills
· IBM FileNet P8 Platform Administration
· IBM FileNet BPM Administration Add-on
· IBM FileNet BPM Process Design
· IBM FileNet P8 Platform Installation
· OvaFlo Essentials
Certifications required:
· Maintained product specific certifications is essential
· IBM FileNet Content Manager – Administrator
· IBM FileNet Content Manager – Designer
· IBM FileNet Content Manager – Technical Support Provider
· IBM FileNet Business Process Manager – Designer
· IBM FileNet Business Process Manager – Technical Support Provider
Skills and experience required:
· 3 years plus experience as an IBM FileNet Support Engineer in 2nd level support position.
· At least 5 years IT related work experience.
· Owner of product components in the solution and responsible for successful operations of component on specific site.
· Provide 2nd level support.
· Accurate identification of issue or problem.
· Devise appropriate resolution.
· Communicate resolution to 1st level and team lead.
· Updating of problem data base.
· Escalate issues without proposed resolutions to 3rd level support.
· Adherence to turnaround times / SLA’s.
· Assist 3rd level support as per request
· Identify, develop and implement changes
· Transfer of skills to 1st level support engineers
· Manage productivity (Time billed versus budgeted time) and effective utilisation of time when not billable.
· Financial management (Timesheets, Billing submission, Invoice submission, Collections)
· Timeous submitting of:
· Timesheets
· Billings
· Invoices
· Collections
· Accuracy of information submitted.
· SharePoint project repository utilisation – all project artefacts deposited in repository.
· Facilitate and document lessons learned.
CV APPLICATION PROCESS:
· Only South African citizens can apply for this position.
· Please e-mail CV to [email protected]
· Please ONLY submit CV and please DO NOT submit any additional documents.
· Please quote reference in e-mail subject line: FileNet Support Engineer (2nd level)
FEEDBACK:
PLEASE TAKE NOTE THAT CORRESPONDENCE WILL BE WITH SHORT-LISTED CANDIDATES ONLY. SHOULD YOU NOT RECEIVE A RESPONSE FROM US WITHIN 2 WEEKS FROM APPLICATION DATE THEN PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL. WE WILL RETAIN YOUR RESUME IN OUR DATABASE FOR OTHER SUITABLE OPPORTUNITIES.
Apply to this job
Description:
Leading IT Solutions Provider (based in Johannesburg north) is recruiting an IBM FileNet Technical Support Engineer with 3 years plus experience to provide 2nd level support. This company offers a dynamic and performance-driven working environment where talented professionals have the scope to develop to their full potential!
Location: Johannesburg north
Type position: Permanent
Remuneration: Cost to Company negotiable depending on candidate’s experience, qualifications and skills.
Qualifications required:
· Technical IT related qualification (IT degree or Diploma)
· IBM FileNet Prerequisite Skills
· IBM FileNet P8 Platform Administration
· IBM FileNet BPM Administration Add-on
· IBM FileNet BPM Process Design
· IBM FileNet P8 Platform Installation
· OvaFlo Essentials
Certifications required:
· Maintained product specific certifications is essential
· IBM FileNet Content Manager – Administrator
· IBM FileNet Content Manager – Designer
· IBM FileNet Content Manager – Technical Support Provider
· IBM FileNet Business Process Manager – Designer
· IBM FileNet Business Process Manager – Technical Support Provider
Skills and experience required:
· 3 years plus experience as an IBM FileNet Support Engineer in 2nd level support position.
· At least 5 years IT related work experience.
· Owner of product components in the solution and responsible for successful operations of component on specific site.
· Provide 2nd level support.
· Accurate identification of issue or problem.
· Devise appropriate resolution.
· Communicate resolution to 1st level and team lead.
· Updating of problem data base.
· Escalate issues without proposed resolutions to 3rd level support.
· Adherence to turnaround times / SLA’s.
· Assist 3rd level support as per request
· Identify, develop and implement changes
· Transfer of skills to 1st level support engineers
· Manage productivity (Time billed versus budgeted time) and effective utilisation of time when not billable.
· Financial management (Timesheets, Billing submission, Invoice submission, Collections)
· Timeous submitting of:
· Timesheets
· Billings
· Invoices
· Collections
· Accuracy of information submitted.
· SharePoint project repository utilisation – all project artefacts deposited in repository.
· Facilitate and document lessons learned.
CV APPLICATION PROCESS:
· Only South African citizens can apply for this position.
· Please e-mail CV to [email protected]
· Please ONLY submit CV and please DO NOT submit any additional documents.
· Please quote reference in e-mail subject line: FileNet Support Engineer (2nd level)
FEEDBACK:
PLEASE TAKE NOTE THAT CORRESPONDENCE WILL BE WITH SHORT-LISTED CANDIDATES ONLY. SHOULD YOU NOT RECEIVE A RESPONSE FROM US WITHIN 2 WEEKS FROM APPLICATION DATE THEN PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL. WE WILL RETAIN YOUR RESUME IN OUR DATABASE FOR OTHER SUITABLE OPPORTUNITIES.
Apply to this job