i'm so P I S S E D off at cybersmart !

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ryu

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Here's some feedback for people wishing to use a isp that users cybersmart as their supplier .... DONT !

i signed up with OSB-isp in Febuary ... i'm already throttled :mad:

why you may ask ? could it be my usage ? well i'll let you be the jugde ...

in feb i used < 200gb of data (about 170gb), this month (march) i've used around 60gb so far ... this is on their uncapped\unshaped product up to 10mb, my line only supports 4mb.

so what went wrong ?

well when i signed up in feb their fup\aup stated that they only start to shape you if within a 3 month period you use more than the other users on the same product... i was throttled after a month ... cybersmart changed their FUP a month after i joined and now i'm in breach of their new FUP after only a month ! :mad:

i've read on mybb that some mweb\openweb users on a 4mb shaped account are getting up to 400gb per month and i'm being throttled for using less than half that amount on what is supposed to be a better product :twisted:

so my advice to anyone looking for a new isp .... make sure it has nothing to do with cybersmart ! they really couldnt give a d@mn about customer service,

they even suspended my account within the first month because i apprantly uploaded too much ... they said my upload to download ratio was too high and suspended my account ! even their usage calulator seems to be off ... they combined my usage for feb and early march to conclude that i was uploading too much and suspended my account. no warning or anything of the sort

so much for the three month average usage policy ... their new fup gives them the right to throttle your account even if you are a new customer ...

i'm so irritated right now, i'm basically paying +/- 1k pm to be throttled after using less than 200gb (in a month) WTF cybersmart ???

i've already cancelled...

EDIT: i should mention that the service from ORB has been excellent, i would have stayed if cybersmart wasnt so strict with their NEW t&c's ... if they do get another supplier i would have no problem staying with ORB.
 
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yeah cybermart uncapped stay away, there unshaped capped is good.

but don't buy it form cybersmart it self, there t and c is a joke.

yeah time you move to openweb gold or mweb
 
ryu said:
i've read on mybb that some mweb\openweb users on a 4mb shaped account are getting up to 400gb per month and i'm being throttled for using less than half that amount on what is supposed to be a better product :twisted:
Click to expand...

There's your mistake. How can an account that throttles you for usage in any way be called "a better product" than an actual uncapped (mweb) account? Some people just talk **** because they have a supernatural hatred for Mweb. Hating is one thing but at least hate people for stuff they actually do, not that's made up.

Sure there are people who don't get their full speed etc... but they will never throttle you based on usage.
 
unshaped\uncapped up to 10mb and i was very upfront about my usage infact i did below what i intended to do, i'm so dissapointed ... think i'm give the interwebs a break once this account is cancelled

i'll try calling the orb call centre later and see if Henry can get me off the throttled list, their call centre seems a bit busy at the moment and cant get through.

i feel as if i've just trown money down the drain...
 
I remember the thread in which ORB ISP were punting 10mb uncapped for R999 and as tempting as it seemed my immediate thought was "This is too good to be true!!" and clearly it was.
When you have calmed down give Openweb a buzz - there 4MB gold uncapped is R739 and it is a far better value proposition.I actually cant believe you didn't select them in the 1st place considering your line only supports 4mb.
 
ajules said:
I remember the thread in which ORB ISP were punting 10mb uncapped for R999 and as tempting as it seemed my immediate thought was "This is too good to be true!!" and clearly it was.
When you have calmed down give Openweb a buzz - there 4MB gold uncapped is R739 and it is a far better value proposition.I actually cant believe you didn't select them in the 1st place considering your line only supports 4mb.
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:( lesson learnt
 
@Ryu Thank you for the post, I understand and share your frustration that the product did not meet your requirments.

We are terrible sorry for losing you as a client, but will keep you informed when any new products that could cater to your needs are introduced.
 
ryu said:
unshaped\uncapped up to 10mb and i was very upfront about my usage infact i did below what i intended to do, i'm so dissapointed ... think i'm give the interwebs a break once this account is cancelled

i'll try calling the orb call centre later and see if Henry can get me off the throttled list, their call centre seems a bit busy at the moment and cant get through.

i feel as if i've just trown money down the drain...
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did they inform you of the change in T&Cs?
 
Given it can de deemed a material change in the way the product functions, common law provides that he should be afforded the right to cancel the contract when the changes become effective. and i would argue that some kind of pro-rata arrangement should be sought.
 
Reuben@TRLTech said:
The Fair Use Policy changed, not the Terms & Conditions.
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which is surely part of the terms and conditions?

edit - you may do things differently, but with all previous ISPs I have signed for, it is the term and conditions that I sign. And though the FUP/AUP may be a seperate document, it's existence and abidence by it is mention in the T&Cs.
 
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milomak said:
which is surely part of the terms and conditions?

edit - you may do things differently, but with all previous ISPs I have signed for, it is the term and conditions that I sign. And though the FUP/AUP may be a seperate document, it's existence and abidence by it is mention in the T&Cs.
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Hi milomak,

Although the FUP/AUP is mentioned in the T&C, it still remains separate agreements.
We reserve the right to change it, without prior notice, should the network/account be abused.
At the end of the day we need to ensure that the network is not abused by clients as it would affect the overall experience off all the other clients on the same service.

Shaped uncapped accounts have been designed for unlimited bandwidth but at a controlled speed. If the speed is not fast enough then one might consider an unshaped capped service or an unshaped uncapped service.

The OP has been contacted and all his concerns have been dealt with.
 
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TJ99 said:
Some people just talk **** because they have a supernatural hatred for Mweb. Hating is one thing but at least hate people for stuff they actually do, not that's made up.

Sure there are people who don't get their full speed etc... but they will never throttle you based on usage.
Click to expand...

Slight thread hijack here - I was one of those people who detested them up till the day MWEB released the Uncapped goodness on SA. Working in IT (as most of us do), I was not blind to the rip off that used to be MWEB. Nowadays, I sing their praises because they are the first ISP that I have had personal dealings with that have actually brought their A game. There have been troubles of course, but they have more than made up for it.
 
Reuben@TRLTech said:
Hi milomak,

Although the FUP/AUP is mentioned in the T&C, it still remains separate agreements.
Click to expand...

It's a seperate document that forms part and parcel of the T&Cs. Thus if you change it you change the T&Cs. The fact your T&Cs reference it makes it a part of the T&Cs.

We reserve the right to change it, without prior notice, should the network/account be abused.
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i. I am not disputing your right to be able to change it as and when you see fit
ii. That still doesn't take away the common law principle that if terms are materially changed such that the one party feels they wouldn't have entered into the contract in the first instance; then that party has protection.

At the end of the day we need to ensure that the network is not abused by clients as it would affect the overall experience off all the other clients on the same service.

Shaped uncapped accounts have been designed for unlimited bandwidth but at a controlled speed. If the speed is not fast enough then one might consider an unshaped capped service or an unshaped uncapped service.
Click to expand...

I have no issues with network management as long as the ground rules are laid out beforehand and we are all playing from the same rule book.

The OP has been contacted and all his concerns have been dealt with.
Click to expand...

which is a good thing.
 
milomak said:
It's a seperate document that forms part and parcel of the T&Cs. Thus if you change it you change the T&Cs. The fact your T&Cs reference it makes it a part of the T&Cs.


i. I am not disputing your right to be able to change it as and when you see fit
ii. That still doesn't take away the common law principle that if terms are materially changed such that the one party feels they wouldn't have entered into the contract in the first instance; then that party has protection.



I have no issues with network management as long as the ground rules are laid out beforehand and we are all playing from the same rule book.



which is a good thing.
Click to expand...

The FUP has actually improved.

Previously the initial uncapped bandwidth was unshaped at first until the average bandwidth usage was more than the average usage of other clients on the same package. So on the previous FUP once your account has been throttled, it stayed throttled.

With the new FUP, the initial bandwidth is still unshaped but in the event that the client is in violation of the FUP, the account would be throttled until the beginning of the following month after which the account would be running full speed again.

So the new FUP benefit our uncapped users as they won't stay in the throttled pool permanently.

As long as they use the shaped uncapped service within the guidelines provided, the bandwidth would be unshaped without any throttling.

I've forgot to mention that if there is little or no usage on the account for some reason (your on holiday for example), then you'll be able to download more the following month without being throttled :)
 
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I have to agree with a post here. Cybersmart uncapped not so good. Cybersmart capped accounts are pretty decent with great performance for so cheap.


Don't buy direct at cybersmart too. Too strict and a massive sign up process and cancellation. Rather go with Brandedinternet based ISP. All cybersmart bandwidth and cheap with instant activation.
 
i've moved my line back to cybersmart as of 1st of november 2010. i've got a rather strange problem. as long as its sunshine, my line is working fine, however the moment the clouds start gathering or rain, my line is not syncing. i've report this so many times that its not strange anymore, no luck on fixing it however. telkom dont work when it rains, so everytime they visit me, the line is fine. this is driving me nuts.
 
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