Location: Gauteng
Description:
Areas of Responsibility: Sales Administrator
Complaint Resolution and Tracking
- Response send to manager within 24 hours
- Responses to be seen to take all issues into account
- Honest at all times and responsibility taken for all actions
Client Retention
- Birdies and Bogeys
- Minimum of 4 visits to all Birdy clients
- Telephonic Reviews monthly to all Birdy clients
- Bogeys to be managed up or out
Report Generation
- Uptime on servers
- Connectivity Usage
- Nagios to be utilised
- Trends monitored
Controlling of Quote portion of Sales queue (not managed by the Workshop)
- Handle Bulk of Telephonic Sales Calls
ADSL Ordering – to be taken from Admin
- Collate correct documentation for administration
Diginet Ordering
- Telkom Liaison
- Ordering and follow-up
Contract Creation
- Logging, collating and collecting of contracts
Call Outs for Outsourced Supplier – Networking and Onsite Requirements
- Scheduling within prescribed process
- Escalating incomplete onsite work
Cross Selling
- Sell products to existing base
- Collate sales mailshots to assist (monthly)
- Manage process of all new product launches
Manage Software and Service Renewals with 3rd Party Suppliers
- Zarafa
- Astrasync
Cancellation Process
- Ensure correct processes and cancellation periods are advised correctly to staff and client
- Ensure Administration are advised correctly and within SLA
SICS User CALS’s
- Attend to all reports within the Billing Cycles
- Ensure clients are advised correctly
- Liaise with client to bring CAL in line with agreed limit – ensure client agrees to delete un-necessary Users
- Liase with clients to agree to price increase if new User CAL limit is exceeded
- Obtain permission from client for all pricing increases
Training
- Identify new prodcuts that will be of use in clients environments
- Ensure full training is undertsaken before product is sold
- Ensure ramifications of the products are understoo before sold
Systems Used
Quickbooks
Sugar Maintenance
Public Folders
OTRS
Billing System
Microsoft Partner Portal
Apply to this job
Description:
Areas of Responsibility: Sales Administrator
Complaint Resolution and Tracking
- Response send to manager within 24 hours
- Responses to be seen to take all issues into account
- Honest at all times and responsibility taken for all actions
Client Retention
- Birdies and Bogeys
- Minimum of 4 visits to all Birdy clients
- Telephonic Reviews monthly to all Birdy clients
- Bogeys to be managed up or out
Report Generation
- Uptime on servers
- Connectivity Usage
- Nagios to be utilised
- Trends monitored
Controlling of Quote portion of Sales queue (not managed by the Workshop)
- Handle Bulk of Telephonic Sales Calls
ADSL Ordering – to be taken from Admin
- Collate correct documentation for administration
Diginet Ordering
- Telkom Liaison
- Ordering and follow-up
Contract Creation
- Logging, collating and collecting of contracts
Call Outs for Outsourced Supplier – Networking and Onsite Requirements
- Scheduling within prescribed process
- Escalating incomplete onsite work
Cross Selling
- Sell products to existing base
- Collate sales mailshots to assist (monthly)
- Manage process of all new product launches
Manage Software and Service Renewals with 3rd Party Suppliers
- Zarafa
- Astrasync
Cancellation Process
- Ensure correct processes and cancellation periods are advised correctly to staff and client
- Ensure Administration are advised correctly and within SLA
SICS User CALS’s
- Attend to all reports within the Billing Cycles
- Ensure clients are advised correctly
- Liaise with client to bring CAL in line with agreed limit – ensure client agrees to delete un-necessary Users
- Liase with clients to agree to price increase if new User CAL limit is exceeded
- Obtain permission from client for all pricing increases
Training
- Identify new prodcuts that will be of use in clients environments
- Ensure full training is undertsaken before product is sold
- Ensure ramifications of the products are understoo before sold
Systems Used
Quickbooks
Sugar Maintenance
Public Folders
OTRS
Billing System
Microsoft Partner Portal
Apply to this job