Telkom ADSL Line Issues

[MobileGuru]

I have now spent the last 9 weeks calling Telkom to sort out my line for my ADSL.

I have an intermittent line problem. Every 30min to an hour my ADSL connection dies and then has to re sync.

I have had my line speed pushed from 10 megs to 1 megs but I still get the same issue.

I have told the Telkom ADSL techs that the issue is with the line... Im 2 km from my local exchange... But every week they proceed to send me an SMS to say my fault has been resolved

How are we supposed to deal with a company that does not resolve the actual problem....

It will be good to see if I can lodge a formal complaint with the new consumer protection Ombudsman :mad:

Has anybody else been down this route that can add any suggestions:confused:

[ciruis]

Yeah i have. I had the same situation as you.

I just cancelled my adsl, i'm willing to pay the mobile data rate's, just as long as i dont have to speak to telscum ever again.

Their service is **** and overpriced.

[MobileGuru]

@Ciruis

I am actually getting to the same point... I spend more time talking to telkom than getting the problem resolved... Its actually a JOKE... But 3g is not the best solution but then again there are no other solutions

[ciruis]

well, i delved into the abyss and bought the cell c 5gb promo.

So far so good, i downloaded stuff last night at 10mbs speeds.

I just hope the service stays stable for me.

As for telkom, i cancelled my services with them two weeks ago due to lack of "service" (i.e my line just stayed broken for over a month) and i got a call today asking "am i sure i want to cancell......". To which my reply was " iYesss ".

At the end of the day nothing beats a fixed line service in the long run compared to the alternatives we have in this country at the moment, BUT for me personally i just can't be twatted enough to put up with the BS of trying to get a stable service from our beloved Telscum. I have the money, and i choose to spend it else where.

[MobileGuru]

Its sad but true, I was at a meeting in Kenya last week and apparently the story goes thaqt Telkom are not interested in Fiber optic cable due to lack of interest......... This is rubish..... ppl would love affordable home internet and yes you cant beat fixed line...........

Other countries in Africa are already starting to deploy it.......

I have a Cell C, MTN and Vodacom 3g card... Some times they work some times they dont............

All in all I would pay a higher fee for telkom if they could ensure quality

[hereticangel]

please post your line stats :)

[MobileGuru]

For telkom or for 3G

[ciruis]

HAHAHA Telkom stats for u bud LOL....... "destination host is unreachable" :)

[MobileGuru]

http://www.speedtest.net/result/1248148193.png

Telkom Test for today

[MobileGuru]

And this is supposed to be a 4 meg line... actually its supposed to be a 10 meg line and Im 2 km from the exchange

[hereticangel]

no the modem stats, the noise snr and line attenuation

[MobileGuru]

Sorry there goes my ADSL line again......................... Had to switch back to cell C.....

here are the stats for my adsl line
Speed 2047 kbps 507 kbps
Line Attenuation 40.5 db 19.0 db
Noise Margin 16.20 db 21.5 db

[MobileGuru]

This is on a 2 meg line............................................

The Telkom Techs say this should be more than confortable on a 10meg

[hereticangel]

Sorry there goes my ADSL line again......................... Had to switch back to cell C.....

here are the stats for my adsl line
Speed 2047 kbps 507 kbps
Line Attenuation 40.5 db 19.0 db
Noise Margin 16.20 db 21.5 db

stats is good, so only option is to blame telkom :/

[MobileGuru]

correct

[ciruis]

stats is good, so only option is to blame telkom :/

+1

[Wolfy]

Well I was supposed to have my Telkom line installed almost a week ago, with them telling me I have a faulty connection at the exchange, and that its been logged to be repaired... Guess what, im still waiting...