iBurst outages in Gauteng cause user discontent

I wonder if they will ever get over their ostrich syndrome.

All we as clients would like is for WBS to come clean when there is a problem as opposed to flat out denial or just plain ignoring the complaints.

Is there ever going to come a point where we as consumers are taken seriously and not treated like an annoyance?

I complained on thursday (24th Nov) about the Web page showing the network was "Green" and my IP address was 0.0.0.0 ... the helpdesk lass then said that the "Network status" page shows the RF links only, not server failure.

Got a hold of our old friend Shaun Green...Must say he "handled" me quite well.

They are aware of a problem but their technical staff have not come back to them with reasons for the current problems.

Made him aware of the status page not showing anything since the 16th - he would investigate.

I Pushed for a public acknowledgement of the problems...

Sent my mail off to accounts this morning requestng clarification on the procedure to receive a refund ... lets see how that goes ...

Yesterday night between 7 and 8pm my connection jus dissapeard and the programs on my pc started to disconect and i disconected manually and when i tried to reconnect i noticed that i had no signal and tried a few times but with no success and i phoned wbs helpdesk and they told me that a few towers are out including the 1 i normally connect to and asked them when it will be up agan and they said that they sent out technithions to check it out and after the call i tried again and saw Roodepoort tower with IConnect but no signal and still could not connect and later that night i had full signal again but only for a few minutes and was offline for the rest of the night and this morning also untill at about 9am

so far i am connected for 12 hours and it looks like that they solved some of the problems