Telkom taken by surprise — again

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mystic

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http://www.businessday.co.za/articles/bottomline.aspx?ID=BD4A123271
Again, Telkom is surprised at the “negative reporting” in the press, and advises us to gain a more “balanced perspective” by looking at the company’s financial results.

This is truly in character for the fixed-line monopoly.

When yet another report emerges stating that the monopoly is more expensive than its foreign peers, or that the monopoly has fallen (again) in customer satisfaction polls, the monopoly is “surprised” and, yes, sometimes even “shocked”.

In a letter to Business Day last week, group executive Lulu Letlape says the company’s share price sits at about R140 a share, which is “not bad for a company that is badly run”.
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Well - howz about you greedy fskers [teklom] stop running the company badly, provide us with actual service, scrap all pots systems and usher in the digital era in Africa ... i.e. Become true market leaders instead of protected market rapers ?

No ?
Well shuddup and stop sunding so surprised mkay !
 
Maybe because you have a legally-protected monopoly? [with regards to your "amazing" share price]

Damn fskers :mad:
 
Holy ****ing ****balls. How does Telkom keep feigning surprise when people say they suck? Is it possible they actually think they're a great company who are bringing value to the country and providing the best products they can?

OMFG!
 
AntiThesis said:
Holy ****ing ****balls. How does Telkom keep feigning surprise when people say they suck? Is it possible they actually think they're a great company who are bringing value to the country and providing the best products they can?

OMFG!
Click to expand...

It must surely take a phenomenal amount of arrogance for Telkom to believe they are being unfairly attacked.
 
And research this week shows that the country loves Telkom less than at any time in recent years.

Researcher Synovate found that customer satisfaction levels with Telkom had fallen to their lowest level since 2001.

All the cellphone companies and the big four banks rated higher than Telkom when it came to customer satisfaction.

And, most poignantly of all, even our crumbling municipalities had higher satisfaction ratings (72%) than Telkom (70%), according to Synovate.

Now is that surprising news for Telkom?
Click to expand...
What's that river that suddenly sprung up out of nowhere? - wait it's LooLoo overflowing with tears...:D
bekdik said:
Awe come on fellows, don't be nasty to poor little Telkom. Compared with liars, cheaters, murderers and taxi drivers they come 8th.
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In other words Telkodemonopoly have managed to monopolise positions 1 up to & including 7? - shame I wonder how the liars, cheaters, murderers and taxi drivers all feel about sharing 8th place :D.
 
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Telscum is doing exactly what ANY other corporation would do in its place. I think Telscum's protection by government must end - this is the only way they'll wake up and realize that no sane person would buy a Telscum product/service if they had a choice (no other providers of ADSL service in SA).
 
Telkom will be surprised yet again when the SNO pulls into town.
 
"I think Telscum's protection by government must end"

Yes. The sooner the better.

As a first step government must sell its stake in Telkom, we won't see real change until this happens.

BruceS
 
AntiThesis said:
Holy ****ing ****balls. How does Telkom keep feigning surprise when people say they suck? Is it possible they actually think they're a great company who are bringing value to the country and providing the best products they can?

OMFG!
Click to expand...

Remember, a retard doesn't know he's retarded...
 
awww geez, stop picking on poor widdle telscum you meanies. It's not their fault their a bunch of stuck up money-grabbing raping pricks out to send this country back into the dark ages. :P
 
It just amazes me that Telkom still do not act on these findings. Why not go out of their way to improve customer satisfaction, even if the prices are still kept high? They can only benefit from a positive change and yet they continue to moan about the media being "uneducated".

Sooner or later they're going to be exposed to competition whether it's in a couple of months or three years time so if I were running Telkom I'd try and improve the image it has.
 
Would someone like to pull out some phrases from Papi's media releases about how he wanted to become more "customer centric" blah blah bulldust? Wasnt there something about how he should be judged on his results/actions? Almost about time that he packs his little brown box and scoots along..... Hows about they get someone in there with real balls and a willingness to help the public and not just make themselves sickly rich at the same time!
 
As long as the gvmnt has thier backs, they're going to milk us, no matter who is in the position.

I've been trying to find a positive angle on Telkom's high prices and can only find one: keeping the prices this high keeps the masses away from being Inet savy and keeps alot of us in our jobs, also keeps salaries higher and allows alot of us to be picky.

So there we go.
 
I wonder if Lulu connected to the media from the smallest room in the house to spew this crap forth
 
Well...

When you at point blank tell the public that they are thick, what do you expect.
Just saw this on www.tekom.co.za:

"Telkom is Africa's leading integrated communication company. We provide high quality services to all our customers.
Our vision is to be a leading communications company with a heart for our people."

Our people = Our shareholders.. or just plain Our shares

Also:
"NEW!
Home & Business DSL 1024
Surfing the Internet has never been faster
at only
R680"

These Telkom guys should get out a bit. Funny thing is that even though the previous regime was sanctioned, South Africa still had a reputation for being ahead in many areas. What's Telkom's excuse for being so far behind right now? Previously disadvantaged? I think not
 
AntiThesis said:
Holy ****ing ****balls. How does Telkom keep feigning surprise when people say they suck?
OMFG!
Click to expand...

I'm telling you. It's the stuff they pump down those airconditioners in Telkom's Pretoria HQ.
 
You know what's even more funny? A lot of these Telkom guys actually seriously and genuinely DO believe they are being treated unfairly by the media. When I was speaking to some of the chiefs at the AGM, they chimed in together about the BMI-Techknowledge report and how inaccurate it was etc etc, which led to several "the media treats us so unfairly" comments.
 
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