Byrd
Well-Known Member
I would like to know what experiences others have had with trying to get their motherboards replaced. Did you get a direct swap or did you have to hand it in a wait for a replacement. Who were you dealing with?
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Intel LGA1155 / Sandy Beach B2 motherboard recall experiences
- Thread starter Byrd
- Start date
Byrd
Well-Known Member
This is to do with the SATA controler error ....
Anybody?
Anybody?
xera
Expert Member
I waited and just got mine (Asus P8P67 x..) after they'd got stock of the new ones. Only my box had indication of the B3, mobo had nothing, and wasn't sealed... but when I loaded it up, in bios and cpuid it says B3, so all seems well... 
Hey
I had no problems having mine swapped out. I purchased a Gigabyte board online from Rebeltech and they let me know that the boards would be swapped out as soon as stock arrived. About a month later stock arrived and I was able to go to Rectron here in Cape Town for a swap-out, rather than having to courier the board to JHB.
I took just the board in to Rectron (in its anti-static bag, but without the plastic socket protector, Rectron found one for me) with the RebelTech email printed out and 30 minutes later I received a brand new b3 board complete in box with all accessories from Rectron.
Very happy with the B3 replacement.
I had no problems having mine swapped out. I purchased a Gigabyte board online from Rebeltech and they let me know that the boards would be swapped out as soon as stock arrived. About a month later stock arrived and I was able to go to Rectron here in Cape Town for a swap-out, rather than having to courier the board to JHB.
I took just the board in to Rectron (in its anti-static bag, but without the plastic socket protector, Rectron found one for me) with the RebelTech email printed out and 30 minutes later I received a brand new b3 board complete in box with all accessories from Rectron.
Very happy with the B3 replacement.
Byrd
Well-Known Member
This is the kind of thing I was expecting. After talking to roan at landmark pc though it appears I have to return the board, wait a few days then go pick up a new board. This is a pain in the ass as I live about 45ks away from them. So it means I will unnecessarily have to travel 90ks + time at my own expense!
Pretty poor on landmark or their Suppliers part I think.
What about heatsink paste / pads. I imagine they weren't replaced.
Pretty poor on landmark or their Suppliers part I think.
What about heatsink paste / pads. I imagine they weren't replaced.
Heatsink paste / pads were not replaced... I handed in 1xmotherboard and received 1xmotherboard back in a new box with everything inside... I now have 8 SATA cables, 2 manuals, 2 driver cds, 2 backplates and 2 socket protectors, 2 gigabyte stickers, 2 empty boxes and 1 anti-static bag all for the price of 1 recalled motherboard.
Thanks RebelTech + thanks Rectron.
Thanks RebelTech + thanks Rectron.
Pada
Executive Member
Yeah, LandmarkPC could've done a better job in that respect. Wootware said they we're obliged to inform all their customers who bought Revision 2 motherboards about the whole swap-out procedure before they even bought it.
If you can make do with only SATA 3 ports, then you shouldn't have any issues.
If you can make do with only SATA 3 ports, then you shouldn't have any issues.
xera
Expert Member
Heatsink paste / pads were not replaced... I handed in 1xmotherboard and received 1xmotherboard back in a new box with everything inside... I now have 8 SATA cables, 2 manuals, 2 driver cds, 2 backplates and 2 socket protectors, 2 gigabyte stickers, 2 empty boxes and 1 anti-static bag all for the price of 1 recalled motherboard.
Thanks RebelTech + thanks Rectron.
Lol, so what are you gonna do with the unnecessary extra stuff, like backplates and manual? Guess if it's an extra cold winter, you could...
Took mine to Esquire on the 7th, was told it needed to be sent to Asus and they will phone me when its back.
Phoned them on the 13th, it's not there and i was told to try on Tuesday.
Phoned several times on tuesday but could not find an answer and was told someone would call me(still waiting).
Went there on wednesday but was told they were'nt doing waranty things that day.
I'll go there again tomorrow, hopfully its there...
Phoned them on the 13th, it's not there and i was told to try on Tuesday.
Phoned several times on tuesday but could not find an answer and was told someone would call me(still waiting).
Went there on wednesday but was told they were'nt doing waranty things that day.
I'll go there again tomorrow, hopfully its there...
Dimpie (JIGSAW)
Honorary Master
eish... Beachless I am speechless. Very unprofessional.
Unfortunately good service is pretty hard to find these days but since they have my email and phone number a simple email or sms to tell me its there, or its going to take another week would have been nice.
I need some more stuff that i will probably buy when I pick up the MB but I am pretty reluctant after it took this long for a simple swop.
Mine was a straight swap, so no hassles from Landmark.
I'm also a bit annoyed that Asus didn't make amends for all the trouble. It appears they didn't do any QA at all on the boards. Mine showed an error straight away.
Byrd
Well-Known Member
It is a pitty the CPA didn't come into effect a little earlier. We could have forced them to do a proper product recall in sa, with all costs.
In my view it should be a straight swap at worst for the inconvenience. They should also offer replacement thermal pads, and in the cases where shipping is involved pay for that too.
My mobo uses all six ports and errors started cropping up immediately.
In my view it should be a straight swap at worst for the inconvenience. They should also offer replacement thermal pads, and in the cases where shipping is involved pay for that too.
My mobo uses all six ports and errors started cropping up immediately.