Yes, their prices are good, just never try to return something, they have the worst after-sales support of the lot, plus the nearest to PTA is the Midrand branch...
Hi There
I have mentioned several times that I agree that we do not have the infrastructure to support end user public that expect 5 star treatment at the prices we sell , for that we always recommend that end users purchase from a retailer that mark-up between 20-30% margin as they build that type of service in to the prices of the product.
I have also said many times that I had personally oversee the warranties and RMA department,and look at it as a challenge to make sure that our warranties and technical support is on par or if not better than others in South Africa.
I also acknowledge and concede defeat that we cannot please everyone but we continually try to be better and find ways to improve on them.
As a distributor and importer we are also bound by policies and procedures that are given to us by our vendors and if we feel that this is unfair, we continually address these issues with these vendors and pass the benefits to our clients.
Since we moved into our own building 4 years ago we have a “Post Mortem of the week “ where we address warranty and technical issues on weekly basis.
When it comes to warranties of items there also has to be some reasonability, as we cannot, swop-out motherboards that are burnt or have Pins damaged , or HDD drives that have damaged SATA connectors , these first have to go the
vendors for inspection before a decision is made , but we always go out of our way to find solutions to these issues and continually addressing them with these vendors.
We are one of the few distributors in this country that honour the full manufactures warranty on items such processors, hard disks ,memory etc. where others give one year and expect you to do the shipping to that vendors at your expenses for the rest of the warranty period.
I am sure many of you have visited our FireSales, these items in the FireSales are warranty items that we either swopped out or got them back from vendors that claim no fault found which we have already swopped for our clients that is why we sell them way below cost.
As a distributor and importer that started 11years ago we have seen a huge demand for our products and services over the years, more than we expected and have made mistakes but address them to this very day.
Every branch manager and all my staff at all my branches know that I am serious about our service to our clients and will go out of their way to make sure an issue is addressed and be reprimanded if they don’t.
I am always here on the MyBB Forum and if anyone has issues with any branch or any service related issue , I am always here to sort it out , show me any other distributor or importer that does this ? ( I am not referring to retailers or E-tailers).
I hope that this misconception that we do not offer any warranties or that you will have a hard time when bringing things back to us for warranties is put to rest as it is just not true.
If this was true I would not have clients that still purchase from us today that started when we were in a house in Centurion as a three man operation that still purchase from us to this very day.
We would not be doing over 1200 invoices per week and over 500 invoices on a public holidays, (Just checked our telephone logs get an average of 500 calls per day in MIdrand alone).
We would not be able to sell 300 Samsung Notebooks in four hours like we did yesterday( Monday 23rd May 2011).
If we had another 500 units would have sold them too.
We would not be have over 30-40 registrations per day from people that want to purchase from us.
I am always here so if you do have an issue with our service or any other issue please PM me I always here to help.
Best Regards
Mahomed Cassim
Chief Executive Officer
