City of Tshwane (Pretoria) billing, or rather lack there of

W

Wyzak

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Hi,

I have three accounts from CTMM, I normally receive 3 smses showing the total amount owing and shortly thereafter I receive first 2 of my accounts, and then a few days later the final account.

This month however I have received 0 smses. I did however receive the first 2 of accounts. However the third and most important account I have not yet received. It has been more than 2 weeks since I last received anything, and the first 2 accounts were due on the 22nd of June.

Does anybody have any info from CTMM?
 
I didn't know that SMS notifications were an option however CTMM is terrible when it comes to accounts.
1. Sometimes we don't receive an account for 3 months at a time.
2. They don't answer their telephone so it is impossible to phone to get an account balance.
3. If you pay an average amount and are under they stick final demand notices on your property without so much as even calling to find out if there is a problem.

I refuse to take a whole day off work to go stand in a queue just to get an account balance - they are PATHETIC! :mad:

This is the 21st century and they don't even have a website that one can log onto to check one's account.
It's not rocket science - I could code a basic "check balance" system in less than a week.
 
Last edited:
Paul_S said:
I didn't know that SMS notifications were an option however CTMM is terrible when it comes to accounts.
1. Sometimes we don't receive an account for 3 months at a time.
2. They don't answer their telephone so it is impossible to phone to get an account balance.
3. If you pay an average amount and are under they stick final demand notices on your property without so much as even calling to find out if there is a problem.

I refuse to take a whole day off work to go stand in a queue just to get an account balance - they are PATHETIC! :mad:
Click to expand...

If you can go to the Centurion branch, the best branch.
 
I also haven't receive my emails from them, but the did mail me the account. Good to get notified 2 ways.
 
phoneJunky said:
I also haven't receive my emails from them, but the did mail me the account. Good to get notified 2 ways.
Click to expand...

I have three notification ways, for all three accounts.
1) I did not receive an sms for any of the accounts.
2) I last received an email statement of any of my accounts in April.
3) I have to date, only received 2 of the accounts via the postal service.
 
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