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Question of the Day: How do you normally pay for purchases in stores?
They're [Telkom] quick to charge but not to connect
- Thread starter rpm
- Start date
Welcome to Monopoly service. I reported my lack of ADSL after installation immediately and got a reference number. This was after waiting 2 months for installation with 63 phone calls for installation date and another 48 for the fault. Fortunately I did get a nice credit for R158 off my initial bill of R2300 since I had the reference number.
BroadbandStarved
Active Member
Telscum service [or rather lack of]
Why is it that it takes Telkom weeks to do and ADSL connection but when I was in the UK, it took a matter of hours. I literally signed up for ADSL in the morning and by the afternoon, I was connected [British Telecom].
The best part of the Telkom ADSL signup process, was being told by the customer care consultant that I needed to phone back and make an appointment with them so that the technician could installed the ADSL line. I needed to phone THEM and not the other way round....hmmmmm Customer Centric..... I think NOT!!!
I think Telkom's new CEO needs to start thinking realistically about their business processes and quality of service before he blurts out the phrase 'Customer Centric' again.
Why is it that it takes Telkom weeks to do and ADSL connection but when I was in the UK, it took a matter of hours. I literally signed up for ADSL in the morning and by the afternoon, I was connected [British Telecom].
The best part of the Telkom ADSL signup process, was being told by the customer care consultant that I needed to phone back and make an appointment with them so that the technician could installed the ADSL line. I needed to phone THEM and not the other way round....hmmmmm Customer Centric..... I think NOT!!!
I think Telkom's new CEO needs to start thinking realistically about their business processes and quality of service before he blurts out the phrase 'Customer Centric' again.
mancombseepgood
Executive Member
Yeah - I want to know the same thing
Correct me if I am wrong, Telkom, but my exchange is already ADSL enabled. I understand there was a faulty port to start with which has since been repaired... so why am I still waiting... I understand someone has to just visit the exchange and plug something in...
SURELY THAT'S NOT SO HARD TO DO?
My installation progress:
http://mybroadband.co.za/vb/showthread.php?t=34812
Correct me if I am wrong, Telkom, but my exchange is already ADSL enabled. I understand there was a faulty port to start with which has since been repaired... so why am I still waiting... I understand someone has to just visit the exchange and plug something in...
SURELY THAT'S NOT SO HARD TO DO?
My installation progress:
http://mybroadband.co.za/vb/showthread.php?t=34812
kaspaas
Expert Member
BroadbandStarved said:
Ever heard of Africa time?